Brandt is looking for a technically minded leader to join us as Warranty Team Lead – Manufactured Products. Candidates with an Engineering background are strongly preferred, but those with other technical or equipment-related experience will also be considered. In this role, you’ll lead a team responsible for adjudicating and processing Dealer warranty claims, audit completed claims to drive consistency, and coach your team toward standardized, high-quality practices. You’ll also collaborate closely with Engineering, Quality Assurance, Finance, and Product Support to strengthen warranty processes and support Dealer success across Brandt’s full product portfolio.

Duties and Responsibilities

Lead, mentor, and support the warranty team responsible for adjudicating, processing, and crediting warranty claims submitted by Dealers. Audit adjudicated claims to evaluate accuracy, consistency, and adherence to policy; use findings to coach team members and align processes. Review and resolve escalated, complex, or high-value claims, providing fair and policy-based decisions. Keep warranty guidelines, documentation, SOPs, and training resources current to ensure consistent practices. Identify and recommend improvements to warranty adjudication processes, policies, and tools that enhance Dealer experience and team efficiency. Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support teams to resolve product concerns and improve warranty practices. Monitor, analyze, and report on warranty team performance, highlighting trends and areas for improvement. Manage goodwill and special allowance requests, ensuring proper review, adjudication, and reporting. Provide Dealers with training, guidance, and interpretation of warranty policies to improve claim submission accuracy. Step in to support adjudication during high-volume periods to help maintain service levels. Promote a collaborative, accountable, and professional team environment focused on continuous improvement. Perform other duties as required.

#LI-ONSITE