Ford Hungary is looking for a Warranty Specialist to join our team in Szentendre The position is located within the regional technical team, which handles warranty claims for the Central and Eastern European markets. This team includes several warranty colleagues who handle other markets in the same role. The majority of the tasks involve assessing warranty claims based on internal guidelines, and there is often a need for the technical evaluation of warranty cases, for which the engineering team (part of this regional team) provides assistance. Additional responsibilities include processing the individual needs of the markets, supporting any bottlenecks, and distributing central communications. The communication language within the team is Hungarian, but the contact with the markets is in English. + Handling / assessing prior approval requests + Manage warranty hotline + Organise warranty training/guidance + Providing warranty reports and information to dealers + Warranty booklet & Warranty policy procedure update + Managing market requirements and specifications + Support the PD with warranty repair/claim details + Handle unique case management in Track-lite system + Warranty process alignment and improvement + Support the dealer network Warranty Claiming Hungarian & EDM (European Direct Markets) + In house training about warranty processing, claim submission, correction and tracking + Managing goodwill claims + University or College Degree/Technical Certification in a related subject + Good command of English + Good communication skills + PC skills + Experience in the automotive industry or vehicle repair is an advantage. **What you’ll love about us:** + A great opportunity to get a comprehensive insight into how business processes work at a leading vehicle manufacturing multinational company. + A career opportunity in the long run enabling development and growth. + Being part of a fully supportive, collaborative, and dynamic team. + Hybrid working model supporting your work-life balance. + Shuttle bus service between local train station (Békásmegyer) and the office. + Cafeteria – Benefits package + As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days. **Requisition ID** : 44088