Location

Calgary - 4906 Richard Road SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Warranty Service Technician is responsible for conducting scheduled Customer Orientations (2, 12, and 18-month warranty reviews) and handling “call-in” service requests. You will inspect and address homeowner warranty concerns, ensuring compliance with Brookfield Residential’s Service and Warranty Policies and Provincial New Home Warranty guidelines. This role also includes managing after-hour emergency services on a rotational basis.  
 

Key Deliverables:

Communicate professionally and courteously with homeowners and trades

Educate homeowners on maintenance and product performance

Set clear expectations for homeowners throughout the service process

Provide feedback and solutions for recurring issues; suggest product/practice improvements

Attend regular departmental meetings

Access homes during construction to mitigate potential warranty issues

Use troubleshooting skills and tools to resolve complex home issues

Conduct thorough home inspections at 2-, 12-, and 18-month post-occupancy

Support pre-occupancy and possession inspections

Apply New Home Warranty guidelines to determine warranty items

Report key service metrics to the Supervisor

Communicate pending customer escalations or unusual situations to the team

Coordinate and manage work order details and schedules

Execute complex repairs and ensure high-quality workmanship

Hold trades accountable for service performance

Assess and mitigate safety hazards for yourself and trades

What You Bring:

3 to 5 years Residential Construction or Renovation Experience

Progressive Customer Service Experience

Proficient computer skills

Excellent interpersonal and communication skills

What We Offer:

Competitive compensation

Excellent extended medical, dental, vision benefits beginning day 1

RRSP program, contributions beginning day 1

Paid Volunteer Hours

Paid Parental leave

Family planning assistance including IVF, surrogacy and adoptions options

Wellness and mental health resources

Pet insurance offering

A culture based on our values of Passion, Integrity and Community

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.