The Warranty and Repair Center Tech will intake and process warranty returns and perform a variety of repairs on customer returned products for all Outdoor Performance soft goods brands and ensure timely and accurate processing of customer returns, in an effort to meet or exceed all performance targets and ensure the highest level of customer satisfaction. 

This position reports to the Warranty and Repair Center Supervisor and is based out of our Bozeman, MT office.  

As the Warranty and Repair Technician I, you will have an opportunity to:

Receive warranty returns into the Repair Center, record production information into the CRM system, and provide professional communication to the customer through the CRM system.

Use tablets to record all product information, defects observed, and repairs performed throughout the process to accurately capture data for every warranty and repair case.

Visually evaluate products and input observed issues into the CRM system upon receipt to identify all repairs or replacement necessary, and upon completion of all repairs and replacements to ensure all completed resolutions are captured in the CRM system, all appropriate repair charges are processed, and the final resolution is communicated to the customer .

Use heat presses, seam tape machines, sewing machines, and other repair equipment to perform all necessary repairs to waders, apparel, footwear, packs, bags, and accessories according to established procedures to ensure products are returned to serviceable and functional condition meeting company quality standards.

Perform inspection and testing processes to ensure waterproofness of products which are required to be waterproof before returning to the customer.

Package completed warranty and repair resolutions to be shipped back to customers.

Specific Skills:

Ability to follow instructions

Basic computer system operation

Personal Characteristics:

Must be a team player that follows the above referenced procedures.

Must be willing to take further direction from the Warranty and Repair Center Lead and/or Warranty and Repair Center Supervisor. 

Must possess patience, attention to detail and quality-oriented abilities.

Physical Requirement:

Must be able to stand and sit for extended periods of time

Must be able to move, manipulate, and lift materials.

Position requires exposure to potentially hazardous substances and solvents (ie isopropyl alcohol and adhesives).

Must have visual acuity to perform visual inspection of products and repairs.

Pay Range:

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled