Camping World is seeking a talented Warranty Manager who will be primarily responsible for supervising the Warranty and Parts Departments, initiating and processing requests for warranty repair services and providing administrative support to the Service Department as well as keeping Manufacturers apprised of work progress.

What You’ll Do:

Supervise employees and monitor processes

Responsible for new unit check in process/procedure

Duplicate receipt documents and create unit Service files

Co-operate with Advisor to create initial unit work order and pre-authorize all warranty work on new units

Determine repair requests to be covered under Manufacturer and/or Vendor warranty guidelines

Provide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priority

Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization

Provide and keep on-line photo library for warranty unit claims

Manage all paper flow, in order to claim warranty repairs for payment, within 7 days

Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos

Appeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to date

Ensure all relevant Personnel are familiar with warranty procedures/processes

Assist Advisors in checking sold units for outstanding recalls as appropriate

Provide price estimates for Manufacturer prior to work commencement if needed

Back up Service Advisors when/if needed

What You’ll Need to Have for the Role:

A minimum of two years of Service Advisor or Technician experience is preferred

Excellent record keeping and documenting skills required

Proficient in IDS or other Dealership Management software preferred

Strong communication skills both verbally as well as written are essential.

Ability to work daily on a computer and perform internet searches as needed

Ability to build and maintain an in-depth tree file for warranty pictures

Excellent organization and follow up skills are required

The ability to follow Department procedures and policies

Strong clerical skills a must

A good understanding of accounts, invoices, debits and credits is required

May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

Periods of standing, stooping, crawling, and bending

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.