Warranty Investigator Requisition ID: 14256 Location: Nashville, TN, US, 37214 Pay Type: Salary **Company Overview** **COMPANY OVERVIEW** Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition. **ABOUT THE ROLE** The Warranty Service Specialist (also known as an Investigator) is responsible for protecting the interests of Amrize Building Envelope (ABE) by handling roofing claims. The Specialist/Investigator will receive, analyze, and make determinations on claims by reviewing data from contractors, sales reps, field tech reps, and personal site investigations. The Specialist/Investigator will be responsible for investigating the claim, developing the ABE position, determining necessary repairs, communicating with all relevant parties, and negotiating to resolve the claim. In resolving, the Specialist/Investigator may be responsible for receiving repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work, and processing contractor invoices. This Investigator role covers the Continental United States. The position can be based at our headquarters in Nashville, TN, or performed remotely provided the candidate resides near a major airport. **WHAT YOU’LL BE DOING** + Reviews necessary fieldwork with and assigns projects to Field Technical Representatives based on the complexity of issues and geographic proximity of trips; + Acts as in-house technical services source for phone-in questions by field people as they arise; + Reviews written specifications and recommendations for completeness, clarity, and cost-effectiveness; + Follow-up and communicate positions to all parties, as well as provide issuance of PO and Materials as needed to contractors providing warranty repair services; + Travel in the field and perform investigations and handle claims throughout as needed, with a focus on large dollar claims; + Develop and negotiate the claim position with all relevant parties and attend meetings when necessary; + On-Site Inspection - in-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all construction practices as they relate to ABE roof systems and the watertight integrity of the roof. + Quick and thorough completion of all paperwork including photographs related to each claim to properly document ABE position for presentation and future reference including possible litigation; + Preparation of clear, concise, in-depth repair specifications that summarize rooftop analysis into cost-effective, workable solutions to problems; + Excellent verbal and written communication skills required for communication with building owners, roofing contractors, sales reps, building consultants, and lawyers on intricate, complicated problems and issues; + Excellent project management skills to handle a busy and diverse docket with efficiency and timeliness; + Keep the Warranty Claims Manager, Supervisor, and Director of Warranty Services informed of relevant claims and issues that may affect the company; + Interfacing with the legal department to support claims that are approaching or have entered litigation. **WHAT WE ARE LOOKING FOR** + A four-year degree and roofing industry experience; OR + Five+ years of progressive roofing/construction experience. **WHAT WE OFFER** + Competitive Compensation + Retirement Savings + Medical, Dental, Disability and Life Insurance Coverage + Holistic Health & Well-Being Programs + Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care + Vision and other Voluntary Benefits and Discounts + Paid Time Off and Holidays + Paid Parental Leave (Maternity and Paternity) + Educational Assistance Program **BUILDING INCLUSIVE WORKSPACES** At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. **Nearest Major Market:** Nashville