Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. In addition, there are two business segments with dedicated teams in Commercial and Operations; Major Projects and Escalators and Doors. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry. 

Join a global leader in marine solutions as a Warranty Engineer for Marine Projects, where you’ll play a pivotal role in ensuring high-quality warranty service, operational safety, and customer satisfaction. We are looking for a highly skilled EU citizen with strong expertise in elevator and escalator technologies to join our team.

Key Responsibilities:

Provide hands-on technical support for our elevator and escalator systems, both on-site and remotely.Troubleshoot complex technical issues on short notice, including traveling to ships in Europe or the USA when urgent support is needed.Support the warranty department by responding to customer inquiries via email and web portals when not traveling.Act as a technical liaison between our organization and Service (SEB), particularly when new technologies are introduced to projects.Assist in knowledge transfer and technical onboarding for service personnel during the project lifecycle.Learn and support third-party equipment, not just our own, with the ability to resolve technical issues independently.Maintain clear and professional reporting to customers and internal systems/tools.

Requirements for the role:

EU citizenship (mandatory)Full Electrical qualification5+ years of relevant experience in a similar technical role, preferably in elevators, escalators, or related industries.Strong internal network within the organization (e.g., connections with KTI, Software Development, Field Support, etc.) is a plus.Willingness and ability to travel on short notice.Proven ability to work independently under pressure, especially during urgent service visits onboard vessels.Excellent written and verbal communication skills in English.Proven experience in warranty operations, marine systems, or technical service roles.Strong communication, and problem-solving skills.Ability to manage multiple stakeholders, from customers to field technicians.Familiarity with safety standards, project timelines, and regulatory compliance.If you are a technically solid, proactive professional with a passion for solving challenges and working in dynamic environments, we’d like to hear from you.

We offer:

Opportunity to work on challenging and impactful marine projects.Be a key contributor to our commitment to safety, quality, and customer service.Work in a collaborative, forward-thinking environment.

Want to #joinourflow?
 

For additional information, please contact Mika Lehtinen: mika.lehtinen@kone.com or +358 50 5024019.

Apply now and help us deliver excellence safely and reliably.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers