NA
· Ability to manage difficult discussions with dealership personnel
· Strong computer skills (ie, Word, PDF, etc.)
· Ability to work with minimal supervision and maintain travel schedule
· Familiar with the Warranty & Policy Manual
· Exceptional written and verbal communication skills
· Ability to facilitate dealer meetings in detail
· Root cause identification skills
· Strong analytic and decision making capabilities
· Strong technical background, Required
· FCSD field experience, Required
· Thorough knowledge of automotive fixed operations, Required
· Experience working with Dealer Principals and dealership management teams, Required
· Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One
Warranty Solution (OWS)
· Willing to travel a minimum of 70% throughout the Mexico and NAEM
· Conduct warranty audits at dealerships located throughout the Mexico and NAEM
· Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team,
including management and if applicable Region personnel
· Prepare for audit action: review dealership Warranty Dashboard reports for performance and history,
draft and distribute announcement letter to dealers and Region personnel
· Review and identify repair orders with potential repairs for disallowance that do not comply with Ford
Motor Company policy and present findings to dealership and Region personnel
· Comply with individual local's warranty audit legislative requirements where audit action will occur
· Maintain contact with FCSD Regional Personnel during audits to ensure communication and
participation
· Submit audit paperwork/file and expense reports in a timely manner after audit has been completed
· Investigate allegations of improper warranty practices
· Assist FCSD Regional Personnel with warranty concerns as needed
· Collaborate with other departments upon discoveries that may warranty policy changes or enhance
processes and procedures
· Participate in Global Warranty Operations meetings and/or events