NA · Conduct warranty audits at dealerships located throughout the Mexico and NAEM · Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable Region personnel · Prepare for audit action: review dealership Warranty Dashboard reports for performance and history, draft and distribute announcement letter to dealers and Region personnel · Review and identify repair orders with potential repairs for disallowance that do not comply with Ford Motor Company policy and present findings to dealership and Region personnel · Comply with individual local's warranty audit legislative requirements where audit action will occur · Maintain contact with FCSD Regional Personnel during audits to ensure communication and participation · Submit audit paperwork/file and expense reports in a timely manner after audit has been completed · Investigate allegations of improper warranty practices · Assist FCSD Regional Personnel with warranty concerns as needed · Collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures · Participate in Global Warranty Operations meetings and/or events · Ability to manage difficult discussions with dealership personnel · Strong computer skills (ie, Word, PDF, etc.) · Ability to work with minimal supervision and maintain travel schedule · Familiar with the Warranty & Policy Manual · Exceptional written and verbal communication skills · Ability to facilitate dealer meetings in detail · Root cause identification skills · Strong analytic and decision making capabilities · Strong technical background, Required · FCSD field experience, Required · Thorough knowledge of automotive fixed operations, Required · Experience working with Dealer Principals and dealership management teams, Required · Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One Warranty Solution (OWS) · Willing to travel a minimum of 70% throughout the Mexico and NAEM **Requisition ID** : 42872