The candidate will be responsible for managing incoming warranty claims submitted through a digital portal by 83 airline customers. They will review each claim to determine its root cause, identifying whether the issue stems from manufacturing defects, workmanship problems, normal wear and tear, or known recurring concerns. The role involves close coordination with the repair team to decide whether the item should be repaired in-house or escalated to a vendor for resolution. Throughout the process, the candidate will meticulously track claims and outcomes in Excel, maintaining accurate records and ensuring all data is transformed into digestible, actionable insights for presentation to senior leadership. Strong analytical skills and the ability to communicate effectively across teams are key to success in this position.

Compensation:

$88K to $129K per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

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