**Full-time, Eves** **1pm-9pm** **Monday-Friday** **80 hrs/2 weeks** **General Summary** Provides oversight of the daily functions and responsibilities of the WARM Support Technicians. Works with the WARM Line Technicians, WellSpan providers, and with community stakeholders in five counties to provide telephone support and assistance with resources and referrals for individuals affected by addiction, and contributes to the coordination, management and expansion of addiction services for the system. **Duties and Responsibilities** **Essential Functions:** + Provides telephone support and connection to services in the community for individuals seeking information and help with addiction resources. + Facilitates referrals and schedules appointments for MAT for individuals with opioid use disorder (OUD). + Supports a plan for universal screening in primary care offices by way of the completion of the SBIRT for individuals referred for risk stratification based on their DAST scores. + Provides ASAM level of care assessments as needed to facilitate referrals to treatment. + Helps to review and manage the Recovery Support Department work queue. + Maintains the WARM Line Database and monthly data tracking and reports as required and needed to ensure that individuals are added correctly to the database and that there is appropriate follow-up. + Assures that the WARM Line resource directory is up to date and accurate. + Helps to ensure that the WARM Line Standard Work is followed and updated as needed. + Has primary responsibility for onboarding, orienting, and mentoring new WARM Line Support Technicians. + Assumes responsibility for the schedule for the WARM Line Support Technicians in coordination with the Access Center supervisors. + Participates in continuous improvement to ensure the optimal functioning of the WARM Line. + Ensure that safety for every situation has primary consideration, referring and/or reporting individuals to crisis, 911, and PA Childline as needed. **Common Expectations:** + Recognizes, respects and accommodates differences as they relate to culture, ethnicity, race, gender and sexual orientation. + Completes all necessary documentation of each telephone encounter and maintains monthly logs of services provided. + Acquires knowledge of resources in all five counties. **Qualifications** **Minimum Education:** + High School Diploma or GED Required + Associates Degree Some college level social science credits. Preferred **Work Experience:** + 1 year In a health-related field, preferably working with individuals with substance use disorder. Required **Knowledge, Skills, and Abilities:** + Other interpersonal skills, both verbal and listening, necessary to communicate effectively with others in the accomplishment of administrative and clinical duties as well as in community contacts. + Analytical skills necessary for the interpretation of financial and performance improvement data, the design of treatment plans, and the evaluation of effectiveness and efficient of treatment programs. + Analytical skills necessary in order to organize, plan, and direct the work of operational aspects of clinical programs, including implementation of the strategic, marketing, and financial plans for the program. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.