C.H. Robinson is seeking a highly skilled Supervisor for our Chicago warehouse. As a key leader in this role, you will drive exceptional customer service by overseeing the daily operations of the warehouse and Customer Support Team. You will be responsible for ensuring the team is well-trained, effectively monitored, and continuously developed to meet performance standards.

Working closely with leadership, you will contribute to workforce planning, recruitment, coaching, quality assurance, scheduling, and performance management. You will ensure adherence to departmental and company SOPs and SLAs, while also playing a vital role in shaping and implementing new operational procedures.

As the Warehouse Supervisor, Customer Support you will serve as a primary escalation point for customers, team members, and cross-functional departments. Acting as both a customer and employee advocate, you will resolve issues with a focus on maximizing customer satisfaction and operational efficiency. Ready to take the next step? Apply now!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

Monitor and evaluate employee attendance, performance metrics, and service qualityRegularly assess and communicate individual and team performance, set clear goals, and provide ongoing coaching and feedback to support development and successEnsure team members receive comprehensive training and access to the necessary tools and resources to successfully fulfill their rolesContribute to staffing decisions, workforce forecasting, and compensation planning through thoughtful analysis and recommendationsSupport the creation and enhancement of quality assurance programs, performance metrics, and employee recognition initiativesEffectively manage conflict and lead challenging conversations with professionalism, empathy, and diplomacyFoster a positive, inclusive team culture by motivating employees and leading by example

Operational/Team Management:

Work with leadership to ensure proper phone, email, and chat coverage and even workloads for team membersDevelop and adhere to department and company SOPs, including creating training materialsHandle customer inquiries and escalations via phone, email, and chat with speed and professionalismResolve complex customer and load issues, escalating systemic problems to the appropriate teams as neededLeverage data and reporting to monitor service performance, ensure daily SLA compliance, and drive continuous improvement aligned with company and customer expectations

QUALIFICATIONS

Required:

High School diploma or GEDMinimum 2 years of customer facing experienceMinimum 3-5 years of warehousing and transportation experienceMinimum 1 year of people leadership experienceExcellent customer service, communication, and interpersonal skillsProven leadership skills

Preferred:

Bachelor’s degree from an accredited college or universityProficient in Microsoft Office Suite of programsAbility to multi-task and demonstrate attention to detail and accuracyPrior project management experienceAbility to adapt quickly to changeValues a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$52,000.00 - $81,200.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.