MANILA NET PARK OFFICE, Philippines
15 hours ago
Warehouse Orchestration - Operations Senior Manager (MAESTRO)

Job Location

MANILA NET PARK OFFICE

Job Description

As the Warehouse Orchestration - MAESTRO operations manager you will be driving the definition and deployment of a comprehensive strategy for operating MAESTRO. MAESTRO is a warehouse orchestration application we are deploying globally across P&G sites: to achieve scale we need to rethink how we handle its technical stack, professionalize its operations, and develop a comprehensive operational support in collaboration with multiple vendors and in touch with internal partners. MAESTRO solution is tightly coupled to WMS systems (PrIME/RTCIS and the related Data Replica), TMS (TMS and TMS replica), SAP data via Real-Time Data Service platform and iSara.

As the solution is on its early stages, your key responsibility will be to establish a well-rounded operational model from the ground, in line with PrIME/RTCIS operational models, identifying the key partners and success criteria, establishing new third party connections and contractual agreements.

On top of the SOM governance role we are integrating Site Reliability Engineering (SRE) into the role which will add additional responsibilities on Observability and monitoring which includes identifying the most appropriate monitoring tools (like Splunk and Spyglass) and how to use them to identify issues, root causes and drive continuous improvements in the monitoring area.

Key Responsibilities:  

Resolve complex problems, build and improve procedures, and facilitate communicationDefine the target state of service operations for MAESTRO, define and lead the transformation planEngage internal and external partners to establish the operations strategy, drive definition of SLAs and OLAs and leads the executionAssess opportunities, gaps and bottlenecks in the current model, and by analyzing issues and identifying root causes is able to establish and continuously improve the service operations modelDrive the definition of observability initiatives and self-healing capabilities, using industry-leading tools and technologiesWork closely with the application and platform team to build the roadmap of changes in a joint plan to professionalize MAESTRO and build resiliencyDevelop a standard checklist and process for transitioning initiatives to operations (roles and responsibilities, success criteria, processes)Contribute in designing, maintaining, and planning regular testing of application continuity processes, including disaster recoveryAssess and improve the existing process to govern and coordinate changes, upgrades, and regular maintenance tasks, ensuring system stability and optimized performance.Drive visibility of cost components and their association to pricing model

Job Qualifications

Job Qualifications

Strong and assertive communication skills – not afraid of asking (the right) questions, able to communicate complex issues and solutions in a way that can drive decisions with technical and business partners.Previous Service Operations experience with WMS-PrIME (and ideally WMS-RTCIS, and iDecide), to be able of establishing a model and organization that can integrate well with WMS operationsCapable to rapidly learn the technical background of MAESTRO application, its infrastructure and components. As well as the dependencies to PrIME, RTCIS and iDecide applications and technical stackAttention to detail and objective oriented – to successfully lead through incidents resolution and escalation processCollaboration – work among different organizations in a multi-vendor environment, ensuring that all parties work along by leading and setting the right expectations.Data savvy – capable to structure data from incidents into information and recommend action plans for improvementsDocumentation - Understanding of the importance of high quality documentation and procedures, and willingness to complement hands on with robust documentationIT Security & Risk - In touch with modern IT security risks and principles

As part of this role you can expect to gain a deep understanding of physical distribution processes, at the edge between warehousing and transportation, further your knowledge of the warehousing infrastructure (site datacenter, MAESTRO and its mobile app, gatehouse management with OT components) and first-hand influence the future operational strategy of the service.
 

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000134167

Job Segmentation

Experienced Professionals (Job Segmentation)
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