**You must submit an updated resume when applying to this role in order to be considered for the role** Interview process: A video interview and onsite tour will be required in the interview process. If unable to accommodate a video interview, an onsite interview will be required. Proof of identification will need to be brought to the onsite tour. The pay for this position starts at $22/hr + $1.50 Equipment Operator Premium when applicable Shift: + Day Mid shift: Mon, Tues, Thurs & Fri 10am-6pm & Wed 12pm-8pm + 2nd Mid Shift: Mon, Tues, Thurs & Fri; 1:30pm-12am We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair! Benefits (Start Day 1!) + $2.00 /hr Shift Differential for hours worked between 6:00pm - 6:00am + Referral bonuses + Overtime hours & pay + 401(k) with company match + Wayfair company discount + Benefits start day one + Growth opportunities (Conversions, Promotions, and more!) + Dozens of discounts and perks with partners Job Summary The Exceptions Management Team (EMT) Warehouse Team Leader plays a pivotal role in the warehouse environment by assisting the supervisor in managing daily operations, with a primary focus on ensuring the accurate and efficient handling of exceptions. This role involves leading the Exceptions department, supervising team members, optimizing processes, maintaining inventory integrity through rigorous investigation and resolution, and ensuring overall departmental efficiency and cleanliness. The Exceptions EMT Team Leader is critical in identifying, investigating, and resolving complex inventory and order discrepancies to support both productivity and customer satisfaction through timely problem resolution. Main Responsibilities Essential Duties. These are the duties that are considered essential and would be completed on a daily basis Team Leadership & Performance Management: + Answer IB Exceptions tickets waiting on customer. + Provide on the spot resolution of Exceptions encountered during the receiving process, ensuring efficient workflow in the PNDs with no roadblocks. + Work with IC/QC in real time on timely resolution of inventory adjustments. + Conduct necessary training within the department, regarding standard operating procedures (SOPs) and demonstrating best practices with the receivers. + Provide real-time feedback to associates regarding performance and quality, addressing issues that do not align with expectations. + Monitor and evaluate team member performance, providing coaching and support to associates who may struggle to meet goals. + Ensure team adherence to all standard operating procedures (SOPs), job instructions (JIs), safety protocols, and quality standards across all process paths. + Act as the first point of escalation for operational issues, assisting in problem resolution before escalating to supervisors when necessary. + Audit blocks in progress to ensure proper pallet and LP placement guidelines are being followed and that QC requirements are being met. + Submit tickets for Exceptions in the system, ensuring timely timestamping at creation. + Remove obstacles that may cause injury or delegate housekeeping/5S assignments to maintain a safe environment. + Assist in onboarding and conducting necessary training for new and existing associates on processes, quality standards, and equipment use. + Utilizing the #ib-SPO-exceptions-escalation Slack channel to prioritize and escalate issues effectively and working with the FX team. + Responsible for aging LPs in PDREC non-storage locations Marginal Duties. These duties will be completed on an ad-hoc basis + Performing 5S and general housekeeping duties to maintain a tidy and safe environment. + Assisting with training new team members on warehouse procedures and equipment operation. + Participating in team meetings and providing input on process improvements. + Assisting with special projects or tasks as assigned by warehouse management. + Participate in facility cleanliness initiatives, including sweeping floors or organizing non-inventory items + Fill in for other leads or supervisors during breaks or absences, maintaining continuity of operations. You may be required to labor share or move departments dependent on Operational needs. This job description is intended to outline the general responsibilities and qualifications of the role. It is not intended to be an exhaustive list of all duties. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation Job Requirements Below sets out the requirements required for the role. Requirement Yes/No/Maximum/Size Frequency Supervisory Requirements Supervisory Responsibility Yes Team Leader Supervisory Size 6-15 Work Environment Work near moving mechanical parts Yes Full Shift Work in high, precarious places No Extreme cold (non-weather) Yes - location dependent Full Shift Extreme heat (non-weather) Yes - location dependent Full Shift Noise Levels Yes Full Shift Confined spaces (in Trailer) No Physical/Mental Requirements Standing Yes Full Shift Walking Yes Full Shift Sitting Yes Half Shift Lifting (unassisted) Up to 75lbs Half Shift Team Lifting Up to 150lbs Half Shift Bending Yes Full Shift Squatting Yes Full Shift Educational/Qualification Requirements HIgh School diploma or GED Yes Preferable Previous Warehouse Exceptions Experience Yes Preferable Leadership potential and a desire to grow within the organization. Yes Preferable Visual Requirements Close Vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes fixed on given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus) Language Skill Requirements Ability to read and comprehend simple instructions & short correspondence in English Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Reasoning Skill Requirements Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Computer Skill Requirements Tablets, Nexus Device, Inventory Software, Order Processing Systems Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) . Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.