Job Overview:
The Warehouse, Fleet & Delivery Manager is responsible for overseeing the day-to-day operations of the warehouse, managing the company’s vehicle fleet, and leading the delivery/installation teams for hot tubs, swim spas, and related products. This role ensures that inventory is managed efficiently, deliveries are safe and timely, vehicles are properly maintained, and customers receive an exceptional experience during the delivery and installation process.
Responsibilities:
Team Leadership & Management:
• Supervise and support the Delivery Team in executing backyard deliveries, receiving shipments, stocking the warehouse, staging orders that are going out
• Hire, train, and develop staff to maintain high standards of customer service and technical expertise.
• Conduct performance reviews and provide coaching to enhance team effectiveness.
• Enforce Company policies, safety protocols, and performance standards
• Foster a positive work environment that emphasizes teamwork, accountability, and customer satisfaction
• Communicate effectively with the sales, service, and management teams to coordinate operations
Delivery & Installation Oversight:
• Lead, train, and schedule delivery crews to ensure safe, professional, and customer-focused hot tub/spa deliveries and installations.
• Coordinate, conduct, and assess pre-delivery site checks when necessary to ensure accessibility and proper preparation.
• Coordinate and delegate the team’s daily activity on delivery routes for efficiency, cost savings, and timely service.
• Ensure that crews use proper handling equipment and techniques to prevent product or property damage.
Customer Relations & Satisfaction:
• Act as the primary point of contact for escalated customer concerns and complaints on deliveries
• Ensure prompt and professional communication with customers regarding Warehouse pickups, repairs, and deliveries
• Develop strategies to improve customer retention and satisfaction
Warehouse Operations:
• Supervise and coordinate daily warehouse activities, including receiving, stocking, staging, and shipping
• Ensure that team is properly transferring product and that our inventory levels remain accurate
• Ensure warehouse organization, cleanliness, and compliance with safety standards
• Manage incoming/outgoing deliveries and shipments and verify product condition and accuracy
• Oversee Facility Maintenance working with 3rd party vendors to complete projects and annual inspections fire, weights and measures, etc.
Fleet Management:
• Oversee company vehicles, including trucks, trailers, and forklifts.
• Schedule and track routine maintenance, inspections, and repairs to ensure DOT and safety compliance.
• Maintain accurate fleet records, including mileage, fuel use, service logs, and registrations.
• Manage vehicle scheduling to optimize delivery efficiency and minimize downtime.
Qualifications:
• 3+ years experience in team management, warehouse, fleet management is preferred
• Strong leadership and team management skills
• Excellent problem solving abilities and customer service skills
• Experience leading a team in a hands-on operational environment
• Ability to multitask and manage priorities across multiple locations.
• Knowledge of DOT regulations, fleet compliance, and safe driving practices.
• Strong organizational and problem-solving skills
• Comfortable with technology including inventory systems, scheduling tools, and GPS/fleet management software.
• Valid driver’s license with clean driving record
• Knowledge of DOT regulations, fleet compliance, and safe driving practices