WA CGE Coordinator I
Consumer Direct Care Network
Description & Requirements
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARYThe WA CGE Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position handles customer service (including all inbound and outbound phone calls), emails, and messages/chats. The WA CGE Coordinator I coordinates and manages daily intake and referral processes to ensure positive business growth and development. This role includes processing clients and completing attendant enrollment paperwork to meet general customer service objectives. In addition, the WA CGE Coordinator I is responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.
JOB DUTIES Provide excellent customer service to internal and external clients Handle inbound/outbound phone calls, answering queries and concerns accurately De-escalate situations involving dissatisfied customers, offering assistance and support Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks Process forms and documents in relevant systems Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives Communicate effectively Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow Exhibit an intermediate level of computer efficiency Demonstrate effective problem-solving and decision-making skills Participate in professional development and training activities Bi-lingual preferred in various locations Other duties as assigned
QUALIFICATIONS High School Diploma or GED preferred Previous office experience preferred Combination of education and experience is a plus Be able to successfully pass a background screening The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARYThe WA CGE Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position handles customer service (including all inbound and outbound phone calls), emails, and messages/chats. The WA CGE Coordinator I coordinates and manages daily intake and referral processes to ensure positive business growth and development. This role includes processing clients and completing attendant enrollment paperwork to meet general customer service objectives. In addition, the WA CGE Coordinator I is responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.
JOB DUTIES Provide excellent customer service to internal and external clients Handle inbound/outbound phone calls, answering queries and concerns accurately De-escalate situations involving dissatisfied customers, offering assistance and support Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks Process forms and documents in relevant systems Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives Communicate effectively Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow Exhibit an intermediate level of computer efficiency Demonstrate effective problem-solving and decision-making skills Participate in professional development and training activities Bi-lingual preferred in various locations Other duties as assigned
QUALIFICATIONS High School Diploma or GED preferred Previous office experience preferred Combination of education and experience is a plus Be able to successfully pass a background screening The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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