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                                                          EY Job Description 
Job Title: Talent Operations Coordinator – BBC
Function: GDS-CBS    Skill Level: Experienced    Rank: Senior Associate (65)
Sub Function: Talent Services    Reports to: Talent Operations VTH Leader (Associate Director – 62)
Job Summary:

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to country, region, and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Buenos Aires, Argentina; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.  

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.
Talent Operations VTH supports a specific Region and acts as part of the extended Region Talent team.
VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region. 

This role will directly work with the Region Talent team and provide full support on HROSS, payroll, reporting, stakeholder management, communications and general administrative tasks. This position ensures smooth operations support. Candidate applying for the role should have a professional attitude to deal with highly confidential and sensitive information. Ensure being compliant with Data Privacy and Protection within local, regional, and global guidelines. Adapt to a constantly changing legal framework and growing business environment.

Applications Used: SAP Success Factors Core HR, Employee Central

Shift: Aligned to the shift timings/schedule of the Region  

Essential Functions of the Job:

Responsibilities:

•    Exception Management and Process Insights SAP HROSS Activities:

o    Identify and communicate incidents to HR Systems Core HR Support– e.g., banking details not flowing through
o    Coordinate and manage Global requests (such as updates to coding, etc.)
o    Submit locally approved requests for EC access authorization
o    Monitor data sent from EC to local applications – EMAPI/PMD
o    Provide requests for mass uploads
o    Update fiscal year change
o    Update people year change
o    Creation of New Department code
o    Manage BBC changes such as adding job classifications etc.
o    Keep a pulse on reporting to ensure job classifications/dept coding is correct
o    Run monthly reports and post on SharePoint for TCs
o    Managing RBP request for EC
o    Purge request management
o    Workflow correction management in EC
o    Participate/POC for global initiated UAT's for EC related functionality changes/updates

•    Payroll Activities:

o    Works alongside our onshore People Team, our onshore payroll team, and our external payroll provider (ADP) to ensure HR data is consistent across systems for employees
o    Validating salary changes via reporting before the relevant monthly & fortnightly payruns
o    Review and validation of bonus payments, cross checking for duplicates and flagging with onshore Consultants to rectify as necessary
o    Leave validation – validating that employee are correctly on long term leave and processing employees return from long term leave in the payroll system
o    Work schedule/Cost Centre validation – validating data related to employees working arrangements and cost centre data to ensure alignment between the HR & Payroll systems 
o    Error log review and escalation – reviewing and correcting any transactions that did not correctly replicate from our HR to payroll system
o    Trial Reporting corrections – Working with the payroll team to correct errors as flagged in pre-payrun reports
o    Escalation of HR and Payroll related errors through to the onshore consultants for action (e.g. Salary over or under payments)

•    Special projects:

o    Annual contract renewals: Manage the renewal of contracts of employees and adhere to the timelines
o    Compensation planning: Work with the onshore Talent and Total Rewards team for compensation planning
o    SharePoint site updates: Management of Talent SharePoint site (access, updates, refresh, etc.)

Knowledge and Skills Requirements:

o    Advanced skills in Microsoft Office, particularly Excel, PowerPoint and Outlook
o    Strong attention to detail and data administration and analytics skills, with a focus on working with confidential data from various sources
o    Possess the ability to communicate with stakeholders at all levels to provide clear and concise information in both written and verbal formats.
o    Time management and the ability to deliver in a fast-paced environment with competing priorities
o    Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints
o    Excellent client service skills, networking, and relationship development skills
o    Ability to be successful in a virtual team environment, working with limited supervision

Job Requirements:

Education:

o    Bachelor’s degree, preference will be given for those with HR Specialization
Experience:

o    Minimum of 5 years of progressive experience in HR or related field at a coordinator or administrative level
o    Demonstrated experience working with different stakeholders with competing needs
o    Working in international and diverse environments

Note: 
This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.

 

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