VRF Account Manager- Tampa, FL
Trane Technologies
At Trane TechnologiesTM and through our businesses including Trane® (https://www.trane.com/) and Thermo King® (https://www.thermoking.com/) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
_This position has been designated as Safety Sensitive._
**SUMMARY**
Responsible for developing long-term customer relationships, maximizing account penetration, and customer retention with owners, developers, architects, consulting engineer and contractor accounts. Supports the Trane/Mitsubishi Ductless Portfolio (both M&P and City Multi/VRF) while maintaining our internal business process aligned with the organization’s long-term & short-term sales strategy.
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** include the following. Other functions may be assigned.
+ Responsible for the Trane/Mitsubishi Ductless Portfolio (both M&P and City Multi/VRF) sales and growth within a defined area.
+ Utilizes Account Manager process to identify, research and develop specific action plan on new and existing customers to build positive relationships that will generate future sales and repeat business.
+ Supports district office performance by coaching and providing training to internal associates and customers on the Trane/Mitsubishi Ductless product sales, application, and support.
+ Responsible for keeping abreast of external market conditions and internal requirements related to our Trane/Mitsubishi Ductless Portfolio.
+ Identifies product gaps, develop solutions to minimize the impact, and work with product management to prioritize and illuminate gaps.
+ Maintains customer satisfaction by investigating concerns advising corrective action, and communicating with customers, and co-workers.
+ Works with district leadership team to develop, implement and measure the Trane/Mitsubishi Ductless Portfolio growth plan.
+ Responsible for maintaining district Ductless Pipeline Tool current with all business development, jobs-in-design, and open opportunities.
+ Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements relative to our Trane/Mitsubishi Ductless Portfolio.
+ Performs Job Captain duties on all Trane/Mitsubishi projects (both M&P and City Multi/VRF). Responsible for project selection, take-off, pricing, and integration of equipment, controls, and services.
+ Responsible for the preparation and review of the proposal.
+ Determines proposal price and selling strategy.
+ Reviews and compares contract terms and conditions with Trane contract standards.
+ Presents the proposal and negotiates price, terms, and conditions with customer.
+ Follow up with buying influences on all open opportunities.
+ Prepares transition documents and communicates project readiness for assignment to operations team.
+ Resolves major deviations from scope with team after Project Scope Validation.
+ Consistently ascertains customer needs and current market opportunities. Assembles, coordinates and interacts with sales team as needed for customer penetration and project acquisition.
+ Coordinates with consulting engineers in writing project specifications.
+ Coordinates with Estimators in the interpretation of specifications and preparation of proposals.
+ Responds to customer needs by identifying systems, products, generating quotes and closing orders.
+ Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.
+ Assists customers in answering technical questions on HVAC systems, Trane products, and system application alternative, BAS, installation, operation, maintenance, and problem resolution.
+ Flexibility to work outside normal work hours, as required.
**What you will bring:**
+ 4+ years of demonstrated experience or Bachelor’s Degree in Arts/Sciences (BA/BS)
+ 2+ years experience of solution sales experience.
+ We prioritize practical experience and relevant skills. Candidates without a degree are encouraged to apply.
+ Communication and ability to build relationships, entrepreneurial drive, ability to “close”, organization skills, time management skills.
+ DL NUMBER - Driver License, Valid and in State Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. within 1 Year Required
**Compensation:**
Base Pay Range: $70,000 - $90,000 / annually + sales commission plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Equal Employment Opportunity:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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