Job Title:

VR App Developer Social Media Support Analyst

Job Description

The VR App Developer Social Media Support Analyst role (Onsite in Austin) involves providing reactive engagement and support to developers via social channels. You will work closely with our extended BPO partners, developer support experts, and product subject matter experts to ensure effective communication and problem resolution for developers and creators.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a VR App Developer Social Media Support Analyst position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

Collaborate with internal partners leveraging the right channels and software to listen and monitor social media platforms for developer-related issues

Engage with developers by providing timely and accurate responses to developers' queries and issues on social channels, ensuring solutions are effectively communicated.

Identify and escalate complex issues to the developer support team or product SMEs when necessary, ensuring a seamless support experience.

Participate in training sessions to stay updated on developer support resources, social media engagement strategies, and escalation processes.

Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.

Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly

YOUR QUALIFICATIONS

In addition to resolving to Developers issues candidates must possess a high level of emotional intelligence, attention to detail and understanding of nuance

Strong written and verbal communication skills, with the ability to convey technical information clearly and effectively

Experience in social media engagement and customer support, preferably in a tech or developer-focused environment.

Familiarity with social media platforms and tools for monitoring and engagement.

Possess problem-solving skills and a proactive approach to identifying and addressing developer needs.

Ability to multitask and work independently in an unstructured environment

Willing to work onsite in Austin (in office only)

REQUIREMENTS

18 Years of age or older with a completed High School Diploma or GED required

Extensive personal or professional experience with video gaming and social media platforms required

Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required

1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred

Knowledge of gaming and App development on VR platforms

Familiarity with gaming or VR related SDK, API, game or App development and coding languages

Experience with data management tools including G suite, SQL, Tableau and ticketing models such as Salesforce

BA/BS degree preferred

Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required

Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758.  The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 78701 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

Highly competitive wage and inclusive onsite perks

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey 

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.