VP of Account Management, Fleet Solutions
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Vice President of Account Management will be responsible for overseeing a $160M book of business and achieving a $25M quota through strategic account management, customer engagement, and relationship building. This role requires a seasoned leader who can inspire a team, cultivate strong client relationships, and develop strategies to enhance customer satisfaction and loyalty. The successful candidate will have a proven track record of driving growth in a B2B environment, with a strong focus on customer success.
What You’ll Do
Strategic Leadership: Develop and implement a comprehensive account management strategy that aligns with the company's goals and objectives, focusing on customer retention, growth, and satisfaction.Team Management: Lead, mentor, and develop a high-performing account management team, fostering a culture of accountability, collaboration, and continuous improvement.Customer Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and challenges to deliver tailored solutions that drive value.Growth Initiatives: Identify opportunities for upselling, cross-selling, and expanding services within existing accounts to achieve the $25M quota while maintaining a focus on customer satisfaction.Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of account management efforts and make data-driven decisions to enhance performance.Collaboration: Work closely with sales, marketing, product development, and customer support teams to ensure a seamless customer experience and alignment on strategic initiatives.Market Insights: Stay informed about industry trends, competitive landscape, and customer feedback to inform account management strategies and drive innovation.Reporting: Provide regular updates to the executive team on account performance, growth opportunities, and customer satisfaction metrics.
What You’ll Bring
Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.10+ years of experience in account management, customer success, or a related field, with a minimum of 5 years in a leadership role.Proven track record of managing a significant book of business and achieving aggressive growth targets in a B2B environment.Strong understanding of account management principles, customer retention strategies, and relationship-building techniques.Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire teams and clients.Analytical mindset with the ability to interpret data and make informed decisions to drive performance.Strong negotiation and problem-solving skills, with a customer-centric approach. Must be okay with up to 70% of travel
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.