Discover your future at Citi

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Job Overview

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Manage professional teams and departments through delegation of tasks and responsibilitiesConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirementsMonitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnelCreate and develop budget, policy formation and short-term resource planningManage occasionally complex and varied issues with significant departmental impactApply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire functionProvide evaluative judgment based on analysis of information in complicated and unique situationsEnsure essential procedures are followed and contribute to the defining standardsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10 - 12 years of experience in managing team. CA, CMA or any equivalent certification with strong excel skills or someone who has extensive Banking experienceTeam player, detailed oriented, leadership skills and critical thinkerAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsProven organization and time management skillsConsistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experienceMaster’s degree preferredCA/CMA or any equivalent certification

Shift Timings:

Candidate should be willing to work in 24*7 shifts including late night shift start timings. Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts). Weekend working may be BAU as per business requirement

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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