In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Role Profile:

The Workforce Technology Experience team is seeking an End User Training and Adoption Design Specialist to join its team. As a member of this team, this Vice President role is a key, customer facing role, responsible for engaging directly with Firm Employees in an exciting and enablement training capacity, as well as managing a small team of internal training facilitators with the goal of enhancing user engagement and proficiency with the tools we use at the Firm. This role requires a strategic thinker with a deep understanding of user experience, instructional design, and content creation. This role will collaborate with cross-functional teams, both inside and outside of Workforce Technology and Services, to ensure that training materials and content are aligned with organizational goals and user needs.

What you’ll do in the role:

Strategic Planning and Execution: Defining and executing the vision, strategy, programs, curriculum, and learning systems for end-user training.

Team Leadership and Development: Building and leading a high-performing team of trainers, content developers, instructional designers, and support staff.

Curriculum and Content Development: Overseeing the creation, delivery, and ongoing maintenance of engaging and effective training materials and programs. This might include instructor-led training, e-learning, in-app guidance, and more.

Technology and Systems Management: Overseeing the use of current Learning Management Platform (Brainstorm) and partner with other product owners of Firm training systems and programs

Stakeholder Collaboration: Partnering with cross-functional teams, including operations, human resources, product management, and IT, to ensure training initiatives are aligned with business objectives.

Measuring and Evaluating Effectiveness: Tracking the ROI of training programs and regularly reporting on key metrics to demonstrate impact and inform continuous improvement efforts.

Staying Current with Trends: Keeping up-to-date with emerging technologies and innovative approaches to training and content delivery, such as AI and in-app learning. 

What you’ll bring to the role:

Minimum of 8+ years in user adoption, training, or instructional design.

3+ years experience leading a training team

Strong understanding of user experience principles and methodologies

Ability to work collaboratively with cross-functional teams

Bachelor's degree in a related field; advanced degree preferred

Strong executive presence, comfortable presenting in large auditorium settings

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $150,000 USD and $210,000 USD per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).