Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptors

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

Responsibilities include:

Ensure the highest levels of service to both internal and external customers, and with an objective of protecting the interests of the bank at all times

Checking Drawdown and Loan disbursement requests

Manage team to effectively deliver transactional support to the businesses.

Ensure adequate controls in the entire transaction processing processes.

Approve transactions within the limits of authority.

Ensure various checks and controls are applied across all in the team in processing drawdown requests, post compliance to requirements like receipt of drawdown request letters, approvals, limits, etc.

Ensure that all drawdown requests received within the SLA are completed without delay to avoid any instance of loss of interest / charges to the bank or customer.

Agreed upon SLAs to be met and monitored at regular intervals.

Improve turnaround times and reduce costs and error rates and quality and well as efficiency

Work on various automation opportunities to improve the processes and delivery capabilities.

Ensure compliance with regulatory and internal guidelines.

Provide need based and time sensitive MIS.

To ensure proper Housekeeping.