Toronto, ON, CA
1 day ago
VP Client Programs, Canada
HybridHybrid

The VP Client Delivery is responsible for running a portfolio of Manpower Enterprise Accounts, owning the portfolio as an entrepreneurial leader. The primary focus of the role is to develop and lead the Manpower Enterprise strategy within the assigned portfolio of accounts in order to deliver profitable growth and increase market share.


Making an Impact
• Builds Manpower Enterprise Program and Client strategies that capitalize on market/industry opportunity and translates into a clear business plan. PL owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets. Operationalize strategy into clear priorities, direction, and expectations for teams.
• Typical size of PL for a portfolio is $250M .
• Acts as an advisor in creating new product offerings and developing process improvements specific to workforce management solutions. Contributes to the development of strategic prospects and accounts (discovery, solution design/architecture, acquisition, implementation, and cross-selling of services).
• Inspire and lead team to ensure best-in-class program delivery and delight clients, associates and candidates. Provide leadership and direction through significant transformational and company growth initiatives. Responsible for hiring, onboarding, managing and developing a team. Typical span of control is 3-5 direct reports, 75 indirect reports.

Sharing Expertise
• Market and industry leader known in communities of relevance and looked to for World of Work expertise. Offers customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions. Evaluate and predict market trends and embed insights into continuous improvement of client performance. Translate thought leadership into relevant insights and wins with clients.

Gaining Exposure
• Own relationships with the C-Suite and direct pursuit team in order to strategically build client network and influence. Develop strategies and tactics required to drive operational excellence in service delivery, manage profitable programs, and foster the growth for workforce management programs with dedicated large On-Site delivery.
• Address account escalations for workforce management programs when necessary. Ensure operational relationships and SLAs with the client are managed and maintained by teams.
• Participate in the sales process, providing subject matter expertise as a servicing SME across dedicated, centralized, disbursed and virtual client delivery.

Your Typical Day
• Building client strategies and continually monitoring effectiveness
• Sporadic travel to client sites
Other accountabilities as assigned

The VP Client Delivery is responsible for running a portfolio of Manpower Enterprise Accounts, owning the portfolio as an entrepreneurial leader. The primary focus of the role is to develop and lead the Manpower Enterprise strategy within the assigned portfolio of accounts in order to deliver profitable growth and increase market share.


Making an Impact
• Builds Manpower Enterprise Program and Client strategies that capitalize on market/industry opportunity and translates into a clear business plan. PL owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets. Operationalize strategy into clear priorities, direction, and expectations for teams.
• Typical size of PL for a portfolio is $250M .
• Acts as an advisor in creating new product offerings and developing process improvements specific to workforce management solutions. Contributes to the development of strategic prospects and accounts (discovery, solution design/architecture, acquisition, implementation, and cross-selling of services).
• Inspire and lead team to ensure best-in-class program delivery and delight clients, associates and candidates. Provide leadership and direction through significant transformational and company growth initiatives. Responsible for hiring, onboarding, managing and developing a team. Typical span of control is 3-5 direct reports, 75 indirect reports.

Sharing Expertise
• Market and industry leader known in communities of relevance and looked to for World of Work expertise. Offers customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions. Evaluate and predict market trends and embed insights into continuous improvement of client performance. Translate thought leadership into relevant insights and wins with clients.

Gaining Exposure
• Own relationships with the C-Suite and direct pursuit team in order to strategically build client network and influence. Develop strategies and tactics required to drive operational excellence in service delivery, manage profitable programs, and foster the growth for workforce management programs with dedicated large On-Site delivery.
• Address account escalations for workforce management programs when necessary. Ensure operational relationships and SLAs with the client are managed and maintained by teams.
• Participate in the sales process, providing subject matter expertise as a servicing SME across dedicated, centralized, disbursed and virtual client delivery.

Your Typical Day
• Building client strategies and continually monitoring effectiveness
• Sporadic travel to client sites
Other accountabilities as assigned

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