Job Purpose & Scope The VP, Talent Acquisition Operations Manager is responsible for leading and managing the operational team that supports the hiring process including requisition creation, offer letters, background screening, onboarding, and Nationwide Mortgage Licensing System and Registry (NMLS) license registration, renewal, and maintenance. Creates consistent processes, improves team efficiency, expands talent acquisition technology, and ensures an effective and positive candidate and customer experience. Essential Job Functions 1. Oversee talent acquisition (TA) operations functions including requisition creation/posting, offer letters, background screening, onboarding, and NMLS registration, renewal, and maintenance, ensuring efficient, timely and accurate processes. 2. Manage and monitor the job posting, background screening, new hire, onboarding, and first day experience processes. 3. Review background screening results according to adjudication matrix and escalate to executive management as necessary for decisioning; ensure compliance with Bank policy and regulatory/compliance requirements. 4. Act as escalation point for errors, inquiries, and feedback for candidates, recruiters, HR, and hiring managers; proactively interact with stakeholders to assess problems and identify and implement solutions. 5. Serve as TA point of contact for vendors and agencies used in the hiring, background screening, and onboarding process (i.e., SilkRoad, DirectEmployers, HireRight, First Advantage, NMLS, E-Verify, temporary agencies), ensuring SLAs are met and issues/concerns are addressed and resolved promptly. 6. Conduct quality checks and audits to ensure meeting compliance requirements/operational standards and to determine the effectiveness of recruiting processes, workflows, and reporting. 7. Continually evaluate processes, technology and operational metrics to identify opportunities to improve efficiency and automate and improve the candidate and hiring manager experience. 8. Actively participate in evaluation, implementation, and project management of new or enhanced talent acquisition technology and functionality. 9. Effectively mentor, lead, manage, and train the TA operational team. 10. Collaborate effectively with internal customers and HR teams to accomplish business objectives. 11. Collaborate with Human Resources and senior/executive management to develop and document processes, procedures, and policies related to all processes under purview. 12. Enthusiastically embrace, support, and model the Bank’s values and mission. 13. Regularly exercise discretion and judgment in the performance of essential job functions. 14. Maintain good punctuality and attendance to work. 15. Follow Bank policy, procedures, and guidelines. 16. Perform other duties as assigned. Knowledge, Skills & Abilities 1. Knowledge of employment laws and regulations applicable to the hiring and background screening processes. 2. Ability to manage multiple tasks and work effectively in a fast-paced environment with exacting deadlines. 3. Ability to build rapport and maintain effective work relationships across various levels and functions within the organization. 4. Ability to manage, lead, and mentor teams effectively. 5. Ability to demonstrate effective prioritization and organizational skills. 6. Ability to communicate effectively, both verbally and in writing. 7. Ability to plan and manage projects. 8. Ability to maintain attention to detail accuracy in work product. 9. Ability to maintain confidentiality and demonstrate integrity. 10. Ability to demonstrate analytical, critical thinking, and problem-solving skills. 11. Ability to demonstrate excellent customer service skills. 12. Ability to demonstrate flexibility and adaptability to the changing needs and priorities of the business. 13. Skill in using computer and Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook). Basic Qualifications 1. Bachelor’s degree or commensurate work experience required. 2. 5+ years’ experience creating, analyzing, and implementing business processes, including 1+ years’ experience in an HR Operations/Talent Acquisition role, required. 3. 2+ years’ supervisory experience, preferably in an HR operational role, required. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC