Position Summary

The Vice President, Client Management – Pet Insurance leads the strategy and execution of client onboarding, retention, cross-selling, and engagement across our association, agency, financial institutions, and affinity partner channels. This role is accountable for delivering a best-in-class client experience, driving product adoption and revenue growth, and aligning internal teams around successful client implementations and campaigns. This individual will oversee a team of client managers while directly managing strategic relationships and marketing initiatives with top-tier partners.

 

Key Responsibilities

Client Strategy & Relationship Management

Serve as executive sponsor for key clients across agency, association and affinity segments. Develop and execute account strategies to drive acquisition, retention, expansion, and engagement. Build executive-level relationships with benefit decision-makers, brokers, and strategic partners. Lead quarterly business reviews and performance reporting with high-value partners. Ensure delivery of client-specific KPIs, including enrollment targets and engagement metrics. Identify and lead cross-sell opportunities to expand client programs with additional insurance products, plan enhancements, or value-added services. Partner with product and sales teams to develop tailored offerings for existing clients.

Marketing & Engagement Strategy

Collaborate with Healthy Paw’s marketing team to design and execute group-specific campaigns that drive education, awareness, and conversion. Ensure delivery of open enrollment communications, employee/member engagement assets, and benefit fair support Guide client marketing strategies using performance data and industry best practices Innovate new client-facing communication tools and value reports to demonstrate impact

 

Qualifications & Experience

Required:

Bachelor’s degree required; MBA or relevant advanced degree preferred10+ years in client management, account leadership, or partnerships within insurance or B2B SaaS industries.Show proven leadership skills in collaborating with internal stakeholders to drive client engagement and ensure successful outcomes.Proven success leading client-facing teams in a high-growth or high-volume environmentDemonstrated ability to influence C-suite executives and manage complex client relationshipsStrong project management and strategic planning skillsExcellent communication, analytical, and leadership capabilities

 

Travel Requirements

Approximately 20–30% travel to support strategic client meetings, benefit events, and internal planning sessions

 

The pay range for the role is $162,000 to $216,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.