Job Description The Collections and Recovery Risk team’s mission is to help customers bring their accounts current or fairly resolve their debt. The Collections and Recovery Risk team owns strategy and policy and partners closely with the Operations and Technology teams on implementation and execution. This position is within the Cards Collections Contact Strategy team, and is responsible for managing digital and alternate channel strategies. The individual will work closely with the Collections Operations team, Collections Policy team and Cards Risk Management leaders to ensure alignment between strategy and operations areas. Responsibilities + Manage Collections digital contact strategies related to Branded cards and Citi Retail Services portfolios + Evaluate effectiveness and optimize existing strategies and develop/test new strategies for Collections, using statistical methodologies + Perform hypothesis development and design Champion/Challenger tests to determine impact from new treatments and development of recommendations + Conduct P&L analysis and impacts to other key delinquency metrics and oversight for implementing recommendations + Develop programming solutions using SAS and other programming and data querying tools to drive answers to analytic challenges and information for management decisions, observations and tracking + Participating in creating system requirements for new collections strategies and represent Risk Management throughout the development life cycle of a new strategy or policy + Collecting and interpreting data for ad hoc projects + Making recommendations and communicating results to senior management. Representing Risk Management on inter-departmental Process Teams Qualifications + 6-10 years experience in Statistics/Analytics/Decision Management will be desirable + Minimum 3-5 years of Credit Cards related experience or 6+ years related analytic experience using quantitative analysis, preferably in a risk context + Minimum 3-5 years of experience in statistical analysis with working knowledge of at least one of the following programming languages : SAS (preferred), SQL, R, Python or some equivalent + Experience with SQL programming in a UNIX environment + Strong communication and presentation skills, leadership skills + Risk analytics and project management skills Education + At minimum Bachelor's level degree in Business, Statistics, Mathematics, or Engineering. Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Risk Framework and Policy ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Wilmington Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Apr 30, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._ _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.