We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Position + This is a temporary staff position at Voucher Store in Tokyo, Japan. + The casual agreement has 1 year term with the option of renewal when agreed by both parties. + This person will report to Director of Tokyo Office. + This person will work for the daily operation for Voucher Store Japan under the instruction of the responsible person for Voucher Store. Key Responsibilities 1. Voucher Store Assistant + Follow the instructions from the colleague who is responsible Voucher Store in the office and provide the required supports + Follow the designated process and complete the voucher delivery. + Receive the orders in email and verify the information + Enter the information in MS Access application + Issue the invoice for the orders by MS Access application + Issue the quotation if required + Confirm the payment (bank transfer, credit card, on-credit) + Create the data for approval and issue the voucher by internal system + Deliver the vouchers by using MS Access application + Take the backup data and save it appropriately + Professionally respond to the inquiries about vouchers by email or phone call + Receive the calls for credit card payment and manage the information appropriately + Provide/Receive double check on the voucher operation process when required + Create and submit the required voucher reports on time + Comply to PMS and ISO during the voucher operation procedure + Communicate with the internal stakeholders to resolve any issues or to complete the tasks in Japanese and English as required 2. Other support work + Provide support to the Sales Team for backend tasks when ordered by the reporting manager + All other associated tasks + Ideal candidates for this position are those who; + Bachelor's Degree + Have customer facing experience and can communicate via phone and email without any inconvenience in Japanese. + Communicate in native Japanese. Required communicating internally in English in writing & reading as well. + Have basic understanding of MS Office Applications. Experience of using MS Access application is a strong plus. + Have experience and understanding of both International and Japanese work cultures + Can perform work in accordance to both the company and team policies + Is positive, a team-player, fluid communicator, respectful and has the “can-do” attitude. + Has a professional mindset/attitude/accountability towards work + Can adhere to unobtrusive manner that is appropriate to working professionals Desirable Experience and Qualifications + Experience in a company with Privacy Mark/ISO management is preferred but not mandatory. + Basic experience in accounting is preferred but not required. + B2B or B2C client/customer facing experience required. + Experience of the order processing and sales operation required. Working Arrangements + Working hours per day minimum from 9am to 1pm (4 hours a day) + Working days per week Monday thru Friday + Paid by worked hours + Work at Tokyo office. + Remote work is available. + Annual contact with renewal option **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment & Qualifications **Schedule:** PART\_TIME **Workplace Type:** Hybrid **Req ID:** 20189