**Job Summary** Join our dynamic team as a PE-Maps specialist where you will leverage your English communication skills and customer support knowledge to enhance client experiences. This role offers an opportunity to work from our office during day shifts focusing on delivering exceptional service and support. Your contributions will directly impact our companys mission to provide top-notch solutions and improve societal interactions. **Responsibilities** + Provide excellent customer support by addressing client inquiries and resolving issues efficiently. + Communicate effectively in English to ensure clear understanding and satisfaction. + Utilize your Vietnamese language skills to assist native speakers with their needs. + Collaborate with team members to enhance service delivery and client satisfaction. + Maintain accurate records of customer interactions and transactions. + Analyze customer feedback to identify areas for improvement and implement solutions. + Assist in developing strategies to improve customer support processes. + Participate in training sessions to stay updated on product knowledge and support techniques. + Contribute to a positive work environment by supporting colleagues and sharing knowledge. + Ensure compliance with company policies and procedures in all customer interactions. + Monitor and report on customer support metrics to track performance and identify trends. + Engage in continuous learning to enhance personal and professional development. + Support the companys mission by providing high-quality service that positively impacts society. **Qualifications** + Demonstrate proficiency in English communication both spoken and written. + Possess native-level proficiency in Vietnamese with the ability to read write and speak. + Have a foundational understanding of customer support principles and practices. + Show willingness to learn and adapt to new technologies and processes. + Exhibit strong problem-solving skills and attention to detail. + Display excellent interpersonal skills and the ability to work collaboratively. + Prior experience in customer support is a plus but not mandatory. **Certifications Required** Possess native-level proficiency in Vietnamese with the ability to read write and speak. Customer Support Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.