The Voice of Partner (VoP) Analyst is responsible for gathering and analyzing feedback from our partners (on their experience working with us) and from our customers (on their experience with our partners). You will work closely with the Voice of the Customer Analyst to ensure alignment of methodologies, reporting standards, and insights delivery, enabling a consistent, enterprise-wide view of experience across both customer and partner lenses.

Key Responsibilities: Design and Manage VoP Feedback Programs:
Develop and execute structured feedback initiatives, such as partner satisfaction surveys, partner engagement feedback, and post-engagement customer assessments of partner performance. Align with VoC Programs:
Work closely with the VoC Analyst to mirror survey methodologies, response tracking, closed-loop processes, and governance models, ensuring cohesion between customer and partner feedback systems. Analyze Partner Experience Data:
Interpret partner feedback to uncover insights about the ease of doing business, enablement quality, support satisfaction, and operational friction points. Analyze Customer Feedback on Partners:
Review and synthesize customer sentiment about partner-led experiences such as implementations and services delivery, helping identify both top-performing and at-risk partners. Reporting via VoC/VoP Platforms:
Use VoC platforms or other experience management tools to build dashboards, generate regular reports, and deliver insights across Partner, Sales, and CX functions. Program Governance and Stakeholder Engagement:
Support ongoing governance of partner experience feedback, including regular reviews with Partner Managers, and participation in joint feedback action planning alongside the VoC function. Drive Continuous Improvement:
Identify trends, track improvements, and work with Partner Operations, Channel Team, and Customer Success to drive partner engagement strategies and enhance the overall partner lifecycle. Qualifications: 3+ years of experience in VoC/VoP programs, customer or partner insights, or experience analytics in a B2B or SaaS context. Experience working cross-functionally across CX, Partner/Channel teams, and Sales Ops or Customer Success. Proficiency in VoC/VoP platforms, survey design tools, and CRM/PRM systems (e.g., Salesforce) Strong analytical and storytelling skills—able to surface actionable insights from both quantitative and qualitative data. Comfortable working in an environment that emphasizes feedback, continuous learning, and agile improvements.

Nice to Have: Experience coordinating with VoC/CX teams and aligning data/reporting frameworks across internal and external experience programs. Familiarity with partner programs, channel ecosystems, and metrics like Partner Satisfaction (PSAT), Customer Effort Score (CES), or partner performance ratings. Exposure to both customer and partner-side experience strategy, particularly in global tech or SaaS companies.

Salary Range: $85,000 - $101,000 

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.