Kforce has a client that is seeking a Voice & Network Technician in Lake Mary, FL. This role reports to the Manager, Telecom and Networks. Summary: The Voice and Network Technician supports the smooth functioning of voice and network systems, including troubleshooting, installation, and maintenance of hardware and software. This position documents and completes user requests for service and problem resolution, updates databases related to voice and network communications operational areas, maintains up to date documentation for all telecommunications and network systems such as tollfree numbers, business continuity planning, and network changes. The Voice and Network Technician also supports and provides backup support to the Data Engineer as needed. Duties & Responsibilities: * Supports and maintains the Avaya PBX including CM, CMS, Modular Messaging, AES, Call Accounting, E911 Inform * Adds, removes, and troubleshoots users on Microsoft Teams * Provides support for video conference equipment and meetings * Performs basic cabling requests, from cross-connect to termination and troubleshooting * Assists in entering and coding telecom billing as required * Assists the Data Engineer with patching equipment and users to the appropriate switches * Diagnoses and troubleshoots problems with network switches, Wireless equipment, and UPS * Documents network and telecom infrastructure to ensure that configurations, IP Addressing and architectural design are current * Monitors alerts and help desk to ensure that service requests and outages are addressed in a timely manner * Performs related duties as required