Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Voice Communication Specialist, you will provide a comprehensive, proactive and 'Patients First' experience for our patients and visitors. Utilizing evolving technology and your outstanding customer service skills, you will manage a wide range of needs inclusive of phone calls, wayfinding, answering general questions and project work. This role will join the Medical Care at Home team where you will quickly build rapport with patients and their families that need at-home primary care services. **A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.** A caregiver who excels in this role will: + Manage phone lines at the Center for Connected Care, inclusive of triaging and routing calls each day. + Answer calls for medical care at home. + Relay messages to the appropriate division, leaders and providers within the Center for Connected Care. + Document information in EPIC, including entering and routing messages appropriately within the system. + Notify the field staff and scheduling department of homecare visit cancellation calls. + Ensure phone lines are appropriately forwarded to and from the answering service at the beginning and end of each business day. + Assist all callers and visitors in a courteous, professional manner in accordance with the Cleveland Clinic H.E.A.R.T model. + Comply data regarding incoming service line calls and provide them with the appropriate department within the enterprise. + Manage the reception desk and maintain both the visitor log and an electronic record of confidential materials received from Center for Connected Care departments for pickup, such as death certificates, narcotic prescriptions and legal documents. + Handle incoming and outgoing packages and deliveries and other information as needed. + Maintain an up-to-date log of department processes and procedures. + Support and participate in process improvement efforts. + Assist all Center for Connected Care departments with clerical tasks and project work. + May be asked to do special projects in Excel Minimum qualifications for the ideal future caregiver include: + High school diploma or GED + Customer service/operator experience + Demonstrates empathy and patience in all patient interactions Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + One year of experience working in reception + Health care experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.25 Maximum hourly: $19.60 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities