Kforce has a client in Phoenix, AZ that is seeking a Vital Records Specialist. Summary: The Vital Records Specialist is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. This team is a leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years of experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987 and continue to provide the highest level of security and convenient certificate ordering solutions. Responsibilities: * Fulfilling premium service orders within 2 business days * Fulfilling all other orders * Researching discrepancies * Contacting customers, answering phones/emails * Following all compliance and privacy rules * Reporting issues with processes/systems * Communicating with on-site management * Attending and completing all scheduled meetings and trainings * Managing workload to remain within stated processing time * Ordering supplies