**Call Center/Customer Service** **Visitor Relations Spec A** Mukilteo, WA Posted: 7/11/2025 Job Description Job ID#: 210446 Job Category: Call Center/Customer Service Position Type: Associate - W2 Duration: 26 Shift: 1 Positions Available: 4 **PDS Defense, Inc. is seeking a Visitor Relations Spec A, in Mukilteo, WA. Job ID#210446** Pay Rate: $17 - $21/hr **Job Description:** * Proficient with ticket sales and point-of-sale systems for transactions. * Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions. * Greets large groups, verifies IDs, and ensures smooth group visits. * Follows financial procedures for ticketing and sales transactions. * Answers incoming calls; operates telephone and intercom equipment proficiently. * Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups. * Assists with resolving tour schedule conflicts and handling guest questions and concerns. * May support Public Tour activities as needed. * Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences. * Learns and executes all safety procedures. Proactively identifies and reports safety concerns. * Collaborate with colleagues for work and break rotations; complete daily assignments as requested. * Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events. * Completes required training as scheduled and participates in team meetings. * Other duties as assigned by leadership team members. The successful candidate: * Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace. * Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style. * Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction. * Communicates fluently in English, with the ability to engage in additional languages a plus. * Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences. * Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations. * Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned. * Must maintain punctuality and consistent attendance, ensuring reliable support for visitors. * Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience. * Has experience with memorization of scripted material, and teaching or facilitation of learning concepts. * Prefer experience with technology related to events, exhibits or POS. Day to Day: This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material. Qualifications: * Six months' experience working in customer services related position. * Six months' experience with technology related to events, exhibits, or POS * Proficient with Microsoft Office tools Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.). Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled