At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In this role, you will be at the heart of creating unforgettable travel experiences for our premium Card Members. By delivering personalized and detailed travel proposals, you will help transform their journeys into seamless, memorable moments. Every interaction is an opportunity to go beyond expectations, strengthen loyalty, and leave a lasting positive impression.
Your expertise in resolving inquiries with accuracy and empathy will be key in driving customer satisfaction and reinforcing trust in our brand. With every call, you will combine flawless service with proactive problem solving, ensuring that Card Members feel valued and supported.
We look for colleagues who are adaptable, resilient, and passionate about making every journey extraordinary. Together, we will continue to elevate the travel and lifestyle experience, bringing Membership to life in ways that matter most to our customers.

Minimum Qualifications:

Fluency in spoken and written Italian and EnglishPrevious work experience in customer service or travel industryProficiency in computer systems and standard applicationsStrong analytical, problem-solving, and multitasking skillsWillingness and ability to work shifts, including nights and weekends

Excellent verbal and written communication skills

 

Preferred Qualifications:

Familiarity with global distribution systems (GDS) and customer relationship management (CRM) toolsExperience supporting customers during evening or night hours, ensuring seamless service deliveryBackground in hospitality management or experience servicing high-end clientele

Non-considerations for sponsorship:
Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.