We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and digital solutions. You will have the opportunity to help people experience our Customer Promise – helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

 

As a Virtual Banking Manager, within the Virtual Bank Team you will manage a team of Virtual Bankers, ensuring they meet and exceed customer expectations and create a customer-obsessed culture. You will direct aspects of virtual bank operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our branch partners along with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

 

Job Responsibilities

Manages and coach virtual bank employees to engage customers and deepen relationships with clientsCoaches bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they wantActively identifies, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordingsPromotes a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processesCreates specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customersImproves revenues and expenses and grow the business, while exceeding customer expectationsCreates an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging cultureAddresses client issues promptly and effectivelyBuilds partnerships with One Chase partners to build brand and relationships

Required Qualifications, Capabilities, and Skills 

3+ years of experience leading a team Must be willing to work in an environment that requires 100% phone-based customer interactionAbility to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging cultureDelivers exceptional customer experience by acting with a customer first attitudeDemonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationshipsExudes confidence with bankers when sharing product knowledge and solutions

Preferred Qualifications, Capabilities, and Skills 

College degree or military equivalentManagement experience strongly preferred; Retail Banking highly preferredStrong desire and ability to influence, educate, and connect the team, partners, and customers to technologyAbility to adapt quickly to a changing environment and be a strong decision maker