**Position Purpose:** The Contact Center HR Specialist provides direct support to a Contact Center Human Resources team. The Contact Center HR Specialist plays a significant role in the staffing process. This role is also responsible for evaluating and making recommendations to leaders on the engagement strategy of the Contact Center and will help drive a positive Home Depot culture through the support of established new recognition and engagement initiatives on an ongoing basis. This role will also analyze data and make recommendations as a result of this analysis to drive positive change in multiple areas of the contact center. Additionally, this position will complete HR support tasks, such as I-9 compliance, providing and generating reports/data, review cycle monitoring, as well as interpretation of HR policies and procedures. The Contact Center HR Specialist will cultivate strong relationships with leaders, guiding and empowering them to anticipate, identify and solve problems relative to HR and people strategies. **Key Responsibilities:** + **20% Analyzes Data** - Effectively uses and analyzes data to identify trends and provides insight and recommended solutions to business and COE partners to shape people-related decisions more effectively; Creates synergies in the application of HR programs for both onsite and virtual associates and leaders; Provides proposals to address areas of opportunity; Partners closely with peers on broader organizational needs and efforts to help drive consistency as needed + **30% Engagement** - Coaches and advises leaders on approaches to create engagement, trust and inclusion with the leaders' workforce; Evaluates effectiveness of engagement efforts and empowers leaders through reliable recommendations to make needed changes; Evaluates activities supporting both onsite and virtual associates and leaders; Partner with site leadership and associates in relation to activities/celebrations to drive innovation and effective implementation. + **40%HR Support Tasks** - Completes HR support tasks on an ongoing basis, such as generating reports from HRIS, tracking progress on requirements or initiatives, and scheduling meetings. **HR Program Execution​** - Monitors and evaluates timelines and effectiveness of HR program execution and provides recommendations to leaders based on observations and collaborative efforts + **10% Staffing** - Works closely with Operational, HR and COE partners to ensure effective planning and execution of hourly staffing events and positive transitions from offer to training; Provides recommendations on staffing strategies, marketing strategies, and hiring processes to ensure that potential gaps are identified and addressed in advance; Creates and implements new, innovative and effective methods to attract talent; Collaborates with hiring managers and provides recommendations on feedback loops for internal candidates and requisite leaders for interviews, offers, and/or declines; Communicates clearly and regularly on progress to plan, gaps needing to be addressed, support needed, and upcoming training and technology needs to allow COEs to plan accordingly; In collaboration with the HR Manager and Sr HR Manager, the HR Specialist will use data, trends, and observations to adapt, create and implement programs that support internal pipelines and talent development; Coaches new hires on what will be expected of them in their new roles, and makes recommendations to decision-makers on performance observations of new hires and any proposed actions; In conjunction with the HR Manager and Sr HR Manager, supports leaders with Talent Planning post-meeting action plans on exposure events, development, and action plan to ensure progress is made across the year **Direct Manager/Direct Reports:** + This Position typically reports to Manager Human Resources + This Position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel less than 10% of the time. **Physical Requirements:** + Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Working knowledge of Microsoft Office Suite + Working knowledge of presentation software (e.g., Microsoft PowerPoint) + Working knowledge of HRIS software + Demonstrated ability to collaborate and work effectively with cross-functional teams + Excellent written and verbal communication skills **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 2 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Manages Ambiguity + Self-Development + Collaborates + Drives Engagement + Instills Trust + Situational Adaptability + Communicates Effectively + Customer Focus + Drives Results + Resourcefulness We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00