The opportunity

Delaware North Gaming is hiring a full-time VIP Player Development Manager to join our team at Ruby Seven Studios in Buffalo, New York. As a VIP Player Development Manager, you will be responsible for overseeing in-game and campaign development, player portfolio management, as well as designing and executing strategies that enhance play and drive revenue. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Own and evolve the full VIP strategy, including segmentation, lifecycle planning, retention, and rewards programsPersonally manage top-spending players with high-touch, multi-channel communication and concierge-level serviceDesign personalized outreach strategies, custom offers, and exclusive experiences to drive loyalty and engagementCollaborate cross-functionally to deliver consistent, high-value player experiences across all touchpointsAnalyze VIP metrics such as ARPDAU, LTV, retention, and churn risk with BI teams, lead A/B testing, and report insights to leadershipAdvocate for VIP needs in product and business decisions, shape content and event roadmaps, and mentor junior team members

More about youBachelor’s degree in business, marketing, or equivalent work experienceMinimum of 5 years of experience in social casino or mobile gamingMinimum of 5 years of experience in VIP or loyalty program managementExcellent written and verbal communication skills

Shift details

Monday to Friday
Evenings as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.