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Position Summary:

The VIP Executive will oversee and cultivate relationships with the most highly engaged players as it relates to Mohegan. The team member will be responsible for the day-to-day execution of Mohegan’s VIP engagement strategy, understanding the true needs of our players to foster long-term relationship with Mohegan.

Primary Duties and Responsibilities includes but not limited to:

Actively prospect, attract, and develop new VIP Players

Use discretion to determine player investment based on behavior, lifecycle and objective

Manage more than 100 VIPs from multiple jurisdictions

Ideate, create, and execute Player Acquisition events.

Implement the go to market strategy

Manage and monitor the implementation of the business plan to achieve planned revenue and profits.

Contribute to net revenue, process, and compliance initiatives.

Contribute and represent Mohegan in the development of VIP acquisition events, promotions, and offers.

Deliver on a Player experience that will drive high levels of Mohegan brand engagement.

Execute against all VIP policies and guidelines including responsible gaming policies.

Secondary Duties and Responsibilities:

Collaborate and work closely with internal departments within the Mohegan organization

Manage player accounts based on recorded gaming activity, earned points, comp availability and profitability

Issue complimentaries and reserve offers that are consistent with departmental policy and marketing guidelines

Build player loyalty and promotes return visits to Mohegan properties by maintaining contact with coded database

Minimum Education and Qualifications:

Bachelors’ Degree in Marketing, Information Systems, Business, or a related field

One year experience of operation/customer service management in the iGaming industry or two years of experience involving guest contact in a high volume, complex casino environment or hospitality industry

Knowledge and understanding of casino games, sports, sports betting and other online gaming required

Excellent written and verbal communication skills

Excellent organizational and multi-tasking skills

Self-starter who can work effectively in fast paced environment

Competencies:  Incumbent will master the following competencies while in this position;

Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws

Ability to work independently and within teams

Training Requirements:

Certifications as required by Mohegan

Mohegan Corporate and departmental policies and procedures

Appropriate regulations that pertain to Mohegan Information Systems

Strong technical understanding of digital and mobile platforms and the ability to learn new applications

Physical Demands and Work Environment:

Fast paced office work environment

Must be able to sit in front of a computer screen for extended periods of time

Must be able to work various shifts and flexible hours with occasional travel required

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with this job. Mohegan reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.