**What you'll bring to the team** **Location:** Thorpe Park, **Hours:** Full time fully flexible **Contract Type:** Seasonal, until November 2025 As the VIP & Events Team Leader, you’ll report to the Commercial Sales Manager and be part of a team that plays a key role in delivering a safe and unforgettable experience for our VIP and corporate guests at Thorpe Park. Your role will involve both back-of-house and front-line responsibilities, providing excellent customer service while delivering memorable experiences. **Responsibilities:** + To ensure a seamless, smooth guest journey from their point of booking, their arrival onto the park, to their exit by providing high level of customer service in line with company values + To assist with the department’s mission to achieve positive customer feedback through internal and external captures. + To deliver both VIP entry and experience packages whilst achieving all sales and financial targets set by the business. + To support the wider park through our multi-skilling programme where appropriate. + Be a sales representative for all VIP Experiences at Thorpe Park. + To communicate with guests via email and phone to support sales and answer enquiries. + To support with department administration, including logs and daily paperwork. + Support product development and contribute new ideas to continually drive department. + To become a role model for the team, leading from the front. **Qualifications & Experience** **No previous experience required** , just **enthusiasm** and **eagerness** to learn! Show us you’re **guest obsessed** by being **positive** and **helpful** . Go together to show our guests that’s you care! Due to the nature of this role, applicants will need to be **18+** . **Benefits** + Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! + 25% discount in our retail shops and restaurants + 40% discount online off LEGO, and much more! + Free bus from Staines station for all employees  + Fortnightly pay + Free staff parking + Ongoing training & development to have a longer-term career in Merlin + Access to Perks at Work which 30,000+ national & local employee discounts **If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.** **Pay Range** GBP £12.58/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9278/vip-%26-events-team-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Surrey-Chertsey_ **Job ID** _2025-9278_ **Employment Type** _Full-Time_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Thorpe Park Resort_