Viewer Experience Advocate Location: On-site in San Antonio, TX (fully remote after 3-4 week in person training process) Training Location: San Antonio, Texas Employment Type: Contract-to-Hire (90 days) Pay Rate: $17.75/hour Schedule: Full-time, 40 hours/week Availability: Open availability required Monday-Sunday, 6:00 AM - 11:00 PM Start Date: Monday, August 25th, 2025 About This Role Join our dynamic Viewer Experience team and become the face of premium streaming services! As a Viewer Experience Advocate, you'll be at the forefront of viewer interactions, using your technical expertise to enhance customer satisfaction and brand loyalty. This remote opportunity offers the perfect blend of technology, customer service, and professional growth. What You'll Do Customer Support Excellence + Provide exceptional support via phone and chat for account management, billing, and content questions + Guide viewers through site and application navigation with patience and expertise + Resolve technical queries and ensure seamless streaming experiences + Make personalized product recommendations during every interaction Technical Problem-Solving + Utilize your understanding of network functionality and streaming devices + Troubleshoot technical issues across multiple platforms and regions + Support diverse product offerings using various systems + Adapt quickly to new technologies and procedures Comprehensive Training Program Phase 1: Classroom Training (3-4 weeks) + In-person training in San Antonio, Texas + Monday-Friday, 8:30 AM - 5:30 PM + Comprehensive product and systems education Phase 2: Hands-On Training (8-10 weeks) + Continued in-person training in San Antonio + Monday-Friday, 12:00 PM - 9:00 PM + Real-world application with mentor support Equipment Provided + All necessary work equipment supplied + Equipment pickup required on first day in San Antonio Remote Work Requirements After successful training completion: + Dedicated, quiet home workspace (not shared) + Direct ethernet connection to home modem (WiFi insufficient) + Minimum internet speeds: 50 Mbps download / 25 Mbps upload + Must reside within 45 miles of San Antonio office + Reliable transportation for occasional on-site visits Required Qualifications Experience & Education + High school diploma or GED + Minimum 1 year customer service experience + Must pass Call Center Skills Assessment (80% or higher) Technical Skills + Proficiency in Windows Operating Systems + Experience with Microsoft Excel, Word, and Google Docs + Familiarity with digital streaming services and devices + Excellent internet, email, and instant messaging navigation Communication & Soft Skills + Outstanding written and verbal communication in English and Spanish + Excellent typing, phone, and computer navigation abilities + Strong documentation and comprehension skills + Professional communication with proper grammar and spelling Work Style Requirements + Positive, adaptive attitude ready to meet evolving needs + Strong time management and accountability skills + Willingness to work 365 days per year, including holidays + Flexibility for weekend and holiday schedules What We Offer + Competitive hourly wage with contract-to-hire opportunity + Comprehensive 11-14 week training program + Full remote work capability after training + All equipment provided + Opportunity to work with cutting-edge streaming technology + Career growth in the entertainment industry Assessment Requirements + Education and work history verification + Internet speed test (minimum 50 Mbps download / 25 Mbps upload) + Call Center Skills Assessment (80% minimum score) Ready to Launch Your Career? This is an exceptional opportunity to combine your passion for technology and customer service while working remotely for a leading entertainment company. You'll be supporting millions of viewers worldwide while building valuable skills in the rapidly growing streaming industry. Please note: This position requires full schedule flexibility including weekends and holidays. Initial training must be completed in-person in San Antonio, Texas. Remote work is only available after successful completion of the training program and meeting all technical requirements. Pay and Benefits The pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.