CircusTrix dba

Sky Zone (Defy, Rockin’ Jump)

Vice President of Operations – West Region

Full-time

State of California

Department: Operations

Reports to: COO

Travel: 50-70%

FLSA: Exempt

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WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

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WHO YOU ARE:

You’re a strategic, field-first leader with a passion for people and performance.  You know how to motivate teams, manage complexity, and turn vision into action.  You thrive in fast-paced environments, love building strong relationships, and have a deep appreciation for the power of a well-run operation.  You know how to hold teams accountable with heart, and you’re always looking for ways to make things better for guests, teams, and the business.

HOW YOU BRING OUR MISSION TO LIFE:

Inspire and Develop High-Performing Leaders

Hire, coach, and support a team of District Managers, fostering leadership development and a strong bench of future talent.Model servant leadership by building trust, setting clear expectations, and empowering others to grow.Champion a team culture rooted in accountability, inclusivity, and shared success.

Translate Strategy into Scalable Action

Turn enterprise goals into clear, actionable strategies that drive regional consistency and results.Collaborate with executive and cross-functional partners to roll out new initiatives and improve systems at scale.Serve as the key connector between the field and corporate leadership, ensuring alignment and strong communication.

Deliver Operational Excellence at Scale

Oversee multi-unit performance across the Western U.S., ensuring parks meet financial, operational, and brand standards.Use data, KPIs, and direct field insight to evaluate performance and guide continuous improvement.Support teams in building efficient systems that enhance productivity and create a more seamless guest experience.

Champion a Purpose-Driven Guest Experience

Ensure every park in your region delivers joyful, safe, and memorable guest interactions at every touchpoint.Coach leaders on how to build service-minded teams that lead with empathy, energy, and problem-solving.Proactively address challenges, feedback, or trends that impact the guest journey or brand reputation.

Lead with Innovation and Agility

Encourage experimentation and curiosity to improve operations, elevate team culture, and unlock new growth opportunities.Adapt quickly to evolving business needs, regional nuances, or market conditions without losing momentum.Share best practices and success stories across parks to inspire innovation systemwide.

Ensure Safety, Compliance, and Brand Integrity

Maintain a safety-first mindset, ensuring all parks comply with operational standards, local laws, and internal protocols.Drive consistency in park cleanliness, team presentation, and brand execution across locations.Support District Managers in training and certifying park teams on safety, service, and operational readiness.

WHAT YOU BRING TO THE TEAM:

12+ years of progressive, multi-unit leadership experience in high-growth, guest-facing industries (e.g., entertainment, hospitality, retail, or fitness), including at least 5 years leading multi-unit leaders.Track record of full P&L ownership of $80M+ (preferably $100M+), with demonstrated success in driving revenue, managing costs, and improving EBITDA across multiple markets.Must reside in California near a major airport, with the ability to travel 50–70% of the time to parks and team locations.Bachelor’s degree in related field with MBA or equivalent advanced leadership training preferred.  Years of experience may take place of formal education.Strong strategic acumen with the ability to translate big-picture goals into clear operational plans that deliver results at scale.Exceptional leadership and talent development skills, with experience building high-performing, diverse teams and cultivating future leaders.Deep understanding of operational levers from guest experience and team culture to staffing models, KPIs, and compliance.Proven ability to lead through change with resilience, clarity, and a solution-oriented mindset; thrives in fast-paced, evolving environments.Excellent interpersonal and communication skills, able to influence and collaborate across all levels of the organization.

WHY THIS ROLE MATTERS:

This role is critical to scaling our business while staying true to who we are.  As a VP of Operations, you help ensure our parks deliver exceptional experiences every day by guiding the leaders who make it happen.  You play a vital role in strengthening our systems, developing our people, and shaping the future of Sky Zone.

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Compensation range is $200,000-225,000 + bonus opportunity based on qualifications, experience, and performance.  Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements. 

Application deadline: September 4, 2025

While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.  

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.

#excl