Vice President of Engineering- Customer Relations, Growth and Marketing
Ikea UK
Candidate profile (title) Why we will love you Candidate profile (text) - Default language • 15+ years of experience leading large, multi-disciplinary engineering teams across multiple locations.
• Proven track record of driving technological transformation in fast-paced, complex environments.
• Strong leadership and people development skills, with experience managing teams of similar size and impact.
• Deep understanding of agile development practices and modern software engineering principles.
• Passion for customer-centric technology and data, personalization, and digital trust.
JOB TYPE: Permanent, Full-time, Salaried, Hybrid
HYBRID SCHEDULE: 3 days onsite/2 days remote in IKEA Service Office in Conshohocken, PA
TRAVEL REQUIREMENTS: This role will require international travel
RELOCATION: Domestic and International relocation is offered with this position
SALARY RANGE: $214,000 to $318,250
BENEFITS ELIGIBLE: Yes
Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) This domain is at the heart of how we manage customer data, build trust, personalize experiences, and turn customer intent into meaningful interactions. From CRM and loyalty to personalization and digital trust, you’ll lead the teams that power the platforms behind the IKEA Loyalty Program, omnichannel engagement, and customer data excellence.
In this role, you will:
• Set and execute the strategic agenda for the Customer Domain within Digital Technology, including customer data management, loyalty, personalization, and digital trust platforms.
• Lead the development and delivery of a robust technology roadmap that supports omnichannel engagement and customer data excellence.
• Drive the adoption of modern engineering practices, including automation, scalability, and continuous integration/delivery.
• Act as a visionary leader and role model, inspiring and developing a large team of engineers (internal and external) while attracting top talent.
• Collaborate closely with product counterparts to develop technical strategies aligned with business outcomes and customer experience goals.
• Represent IKEA externally and internally as a senior technology leader, advocating for innovation and digital transformation.
• Own the end-to-end technology lifecycle—from strategy and design to implementation, support, and operations—ensuring reliable and effective delivery.
• Monitor industry trends and emerging technologies to identify opportunities that enhance operational capabilities and customer experiences.
• Promote a culture of continuous learning, inclusion, and collaboration through Communities of Practice and Inner Source principles.
• Take shared ownership of business outcomes and act as the single point of contact for all technology aspects in your domain. Team vision ( title) Together as a team Team vision (text) We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us. Let's connect Apply now! Let´s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
The starting rate/ salary for this position ranges from 214000 USD to 318250 USD and will be based on relevant work experience.
• Proven track record of driving technological transformation in fast-paced, complex environments.
• Strong leadership and people development skills, with experience managing teams of similar size and impact.
• Deep understanding of agile development practices and modern software engineering principles.
• Passion for customer-centric technology and data, personalization, and digital trust.
JOB TYPE: Permanent, Full-time, Salaried, Hybrid
HYBRID SCHEDULE: 3 days onsite/2 days remote in IKEA Service Office in Conshohocken, PA
TRAVEL REQUIREMENTS: This role will require international travel
RELOCATION: Domestic and International relocation is offered with this position
SALARY RANGE: $214,000 to $318,250
BENEFITS ELIGIBLE: Yes
Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) This domain is at the heart of how we manage customer data, build trust, personalize experiences, and turn customer intent into meaningful interactions. From CRM and loyalty to personalization and digital trust, you’ll lead the teams that power the platforms behind the IKEA Loyalty Program, omnichannel engagement, and customer data excellence.
In this role, you will:
• Set and execute the strategic agenda for the Customer Domain within Digital Technology, including customer data management, loyalty, personalization, and digital trust platforms.
• Lead the development and delivery of a robust technology roadmap that supports omnichannel engagement and customer data excellence.
• Drive the adoption of modern engineering practices, including automation, scalability, and continuous integration/delivery.
• Act as a visionary leader and role model, inspiring and developing a large team of engineers (internal and external) while attracting top talent.
• Collaborate closely with product counterparts to develop technical strategies aligned with business outcomes and customer experience goals.
• Represent IKEA externally and internally as a senior technology leader, advocating for innovation and digital transformation.
• Own the end-to-end technology lifecycle—from strategy and design to implementation, support, and operations—ensuring reliable and effective delivery.
• Monitor industry trends and emerging technologies to identify opportunities that enhance operational capabilities and customer experiences.
• Promote a culture of continuous learning, inclusion, and collaboration through Communities of Practice and Inner Source principles.
• Take shared ownership of business outcomes and act as the single point of contact for all technology aspects in your domain. Team vision ( title) Together as a team Team vision (text) We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us. Let's connect Apply now! Let´s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
The starting rate/ salary for this position ranges from 214000 USD to 318250 USD and will be based on relevant work experience.
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