Job Description Insight Global is looking for a Vice President of Service Delivery for a lead human capital management client. This person will be responsible for contributing to the achievement of the organizations’ strategic vision and goals by partnering with the division’s senior leadership team to identify, develop and implement business-unit wide service strategies and growth initiatives. These initiatives are designed to improve client experience and gain an enhanced competitive position in the market. Focus of this role will be driving efforts inclusive of HCM service strategy and methodology that result in increased business efficiencies to enhance and optimize client experience, increase client retention, and achieve profitable growth via market expansion. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -The ideal candidate possesses a bachelor’s degree combined with 10-15+ years of comprehensive client experience leadership background gained in a fast paced and complex technology driven businesses of relevant size and scope. -A deep understanding of the changing marketplace, industry dynamics and competitive landscape, with great intuition about the relationship between the emerging marketplace and the client’s needs in order to deliver innovative client success results. -Organizationally astute, having led successfully in matrixed environments, distilling complexity and navigating through change to build consensus, collaboration and agility across the business. -Experience in client experience and sales - a proven background in escalation, campaign management, and building client journey maps -Experience within a large scale HCM organization -Bilingualism (French and English) as an asset -Experience leading teams both offshore and onshore null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.