Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Head of Agentic Customer Experiences (ACE) – Agentic AI

Role Summary

As Genpact transforms from a process-centric BPO into a digital-first, technology-led enterprise, the Head of Agentic Customer Experiences (ACE) plays a mission-critical role in shaping how clients experience that shift. This role leads the design and orchestration of immersive, high-impact experiences that bring Agentic AI to life — translating complex business challenges into innovation opportunities. The focus is on designing industry-specific journeys using Genpact’s platforms, products, and services, in collaboration with cross-functional teams and ecosystem partners, to drive measurable business outcomes.

Key Responsibilities

Design Client-Centric Experiences

Architect differentiated, industry-tailored experience journeys that demonstrate tangible value through Agentic AI.

Align storytelling to client personas, pain points, and digital transformation priorities.

Lead Scale Value Studios Globally

Partner with and drive Value Studios across India, the US, and the UK.

Continuously evolve these spaces to showcase Genpact’s innovation, vision, and success stories through compelling narratives and demonstrations.

Map Innovation to Business Value

Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency, growth, and CX.

Integrate product, delivery, and domain inputs to ensure business relevance.

Drive Client Engagement Executive Stakeholder Management

Act as a strategic advisor to client CXOs, internal sales, and domain teams.

Convert discovery into deals by shaping client conviction through immersive experiences.

Facilitate Innovation Workshops Evangelization

Conduct executive workshops and design thinking sessions using Agentic AI tools.

Position Genpact as a trusted innovation partner and technology transformation leader.

Track Impact Operationalize ACE Success

Deliver against KPIs such as:

Lift in conversion and pipeline velocity from studio engagements

Net new opportunity origination from experience-led discovery

Client retention and upsell through differentiated engagement

Improved CSAT and NPS through Agentic AI-led experiences

Qualifications we seek in you

Minimum Qualifications

Bachelor’s Degree or equivalent

Why This Role Matters

This is a strategic enabler of Genpact’s tech-forward evolution — a role that bridges vision with client action. As Head of ACE, you are the face of innovation for our clients, driving belief in our capabilities, building trusted experiences, and powering the transformation journey through design, storytelling, and collaboration. You will influence how Genpact is perceived — not just as a solution provider, but as a beacon of Agentic AI-led transformation.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.