Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Service line lead

In this role, responsible for driving strategic initiatives, ensuring operational excellence, and delivering high-quality services to our clients. The ideal candidate will have a strong background in service line management, exceptional leadership skills, and a deep understanding of the insurance industry's dynamics.

Responsibilities

Strategic Leadership: Develop and implement the strategic vision for the service line, aligning with overall business objectives and client needs.

Operational Excellence: Ensure efficient and effective service delivery by optimizing processes, leveraging technology, and maintaining high standards of quality.

Client Engagement: Build and maintain strong relationships with key clients, understanding their needs, and ensuring satisfaction through tailored solutions.

Team Management: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.

Financial Management: Oversee the service line's financial performance, including budgeting, forecasting, and achieving revenue and profitability targets.

Market Analysis: Stay abreast of industry trends, competitive landscape, and emerging technologies to identify opportunities for growth and differentiation.

Compliance and Risk Management: Ensure adherence to regulatory requirements, company policies, and risk management practices.

Qualifications we seek in you

Minimum Qualifications

Bachelor’s degree in business administration, Management, or a related field. A master’s degree is preferred.

Experience in service line management within the insurance vertical. Proven track record of leading large teams and managing complex projects.

Strong strategic thinking and problem-solving abilities

Excellent communication and interpersonal skills

Financial acumen with experience in budgeting and financial analysis

Ability to drive change and foster a culture of innovation

Proficiency in using relevant software and tools

Preferred Qualifications/ Skills

Industry-specific certifications or qualifications

Experience working in a global or multinational environment

Demonstrated ability to manage multiple stakeholders and navigate complex organizational structures

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$250K to $275K]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” 

Location-based Roles (e.g., New York roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role.  <New York Metro> area candidates are eligible for this role only.” 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.