Thomson Reuters SurePrep is a leader in 1040/1041/990/BTR tax automation software and services. Our clients include CPA firms, wealth management firms, and other tax professionals. By emphasizing innovation, SurePrep provides the most comprehensive productivity tax solutions on the market. These include scan-and-populate with an optional OCR verification service, tax preparation outsourcing, advanced workpaper management software, and a mobile solution that eliminates the traditional tax organizer.
About the Role
In this opportunity as Vice President, Operations and Site Leader, you will be involved in:
Strategic Planning: Develop and execute strategic plans to achieve organizational goals, aligning operational objectives with the overall business strategy. Monitor industry trends and competitor activities to identify opportunities for improvement and growth. Leader needs to drive the teams through clear metrics & achieve the organization goals.
Operational Management: Oversee and optimize the day-to-day operations of the organization, ensuring smooth and efficient processes across all departments. Identify areas for operational enhancement, implement best practices, and establish performance metrics to monitor progress. Hands on experience in managing large operational teams. Design and implement performance management frameworks, policies, and procedures to ensure effective performance evaluation and feedback processes. This includes setting performance goals, defining performance criteria, and establishing performance measurement metrics.
Team Leadership: Provide strong leadership and guidance to a geographically dispersed team, fostering a positive work culture, and ensuring alignment with the company's vision and objectives. Oversee the planning, execution, and delivery of global projects, ensuring adherence to timelines, budget, and quality standards. Provide strong leadership and guidance to department heads and operational teams, fostering a culture of collaboration, accountability, and continuous improvement. Develop and mentor team members, promoting professional growth and succession planning. Experience in managing large global teams. Manage and lead cross-functional teams located in the US and India. Provide clear direction, set performance goals, and ensure teams are working towards common objectives. Foster a collaborative and inclusive work environment.
Process Improvement: Identify and implement process improvements to streamline operations, enhance productivity, and reduce costs. Implement effective performance measurement systems and key performance indicators (KPIs) to drive operational efficiency and quality. Collaborate with stakeholders to understand business requirements and identify areas where technology automation can bring significant improvements in efficiency, productivity, and cost savings. Implementing programs & initiatives in partnership with HR to enhance employee engagement, job satisfaction, and work-life balance, thereby increasing retention.
Budgeting and Resource Allocation: Collaborate with finance and other departments to develop operational budgets, ensuring effective allocation of resources to support organizational objectives. Monitor budget performance and take corrective actions as necessary. Need to manage the P&L for the function & ensure of needed intervention.
Quality Assurance: Develop and implement quality assurance programs and standards to ensure high-quality products, services, and customer experiences. Monitor and address customer feedback and complaints, taking proactive measures to continuously improve quality.
Risk Management: Identify and mitigate operational risks by implementing robust risk management strategies and protocols. Ensure compliance with regulatory requirements and industry standards.
Stakeholder Management: Collaborate with internal and external stakeholders, including senior management, department heads, clients, and partners, to align operational activities with business goals and maintain strong relationships. Work with the cross-function teams including TR labs & Automation COE leaders and teams to improve efficiency & productivity.
Site Leader Responsibilities: As a site leader, you are responsible for leading and managing the operations of the site. This includes setting goals and objectives, developing strategies, and ensuring that the site functions efficiently and effectively. Actively seek opportunities for continuous improvement within the site. This involves identifying areas for enhancement, implementing process improvements, and fostering a culture of innovation. The site leader would need to work with all the other leaders across the site collaboratively and drive various initiatives including setting up for BRG’s, various councils, people engagement, driving OHI, partnering closely with Facilities, HR function to ensure that the complete site is engaged and is developed.
Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation, promoting efficiency initiatives, and implementing technology solutions to optimize operations.
About You
You are fit for the role of Vice President, Operations and Site Leader if you background includes
Bachelor’s or master’s degree in business administration, operations management, or a related field. An MBA is preferred.
Minimum of 20 years of experience and 15 years in Leadership roles.
Candidates with Tax & Accounting background is preferred.
Proven experience in a senior leadership role, with a focus on operations management.
Excellent leadership and team management skills.
Sound knowledge of operational best practices and process improvement methodologies (e.g., Lean Six Sigma).
Strong business acumen and financial management skills.
Assertive and clear style of communication.
Strategic thinking, honesty, and ethics in business dealings.
Unmatched budgeting, presentation, and interpersonal abilities.
Excellent supervisory and conflict resolution skills.
Willingness to embark on local and international travel, as needed.
Ability to thrive in a fast-paced, dynamic environment.
Demonstrated track record of driving operational excellence and achieving results.
Hands on Leader who can drive volume, work in a fast-paced environment, effective people skills both locally and globally.
Hire and monitor the duties of Department Heads to ensure their alignment with our strategic plans.
Host regular meetings with executive staff to discuss plans and address concerns.
Assess structures and procedures and tweaking these, where necessary, to ensure that objectives are met.
Mediate disputes to promote amicable and co-operative relationships amongst staff.
Represent our company at local and international gatherings.
Supervisory responsibilities include: Recruits, interviews, hires, and trains management-level staff in the department.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
Collaborates with other divisions and departments to carry out the organization's goals and objectives.
Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
Establishes and administers the department's budget.
Presents periodic performance reports and metrics to the Managing Director and other leadership.
Maintains knowledge of emerging technologies and trends in operations management.
Identifies training needs and ensures proper training is developed and provided.
Performs other related duties as assigned.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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