Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Consumer Products and Processing

We are seeking a visionary and strategic Vice President of Product Experience Design and Innovation to lead the design, experience strategy, and innovation agenda across our Consumer Products & Processing portfolio to help define the next generation of consumer products – and through doing so, help shape the future of Mastercard and its growth. As part of the Global Consumer Product Team, this leader will be working closely with the Head of Products (Debit, Credit, Prepaid, Sustainability, Processing), and drive cross-functional alignment to ensure that user needs, market opportunities, and technology trends are seamlessly integrated into every stage of product development—from ideation through launch and scale.


Key Responsibilities
•\tStrategic Leadership:
o\tDefine and drive a unified experience vision and innovation roadmap for Consumer Products in partnership with Product, Technology and Marketing.
o\tChampion a user-centered, design-thinking mindset across the organization.
o\tIdentify emerging trends and disruptive technologies to inspire breakthrough solutions and future-ready experiences.
•\tCollaboration & Execution:
o\tEmbed design and experience thinking into the end-to-end product development lifecycle.
o\tPartner with Marketing and Engineering to create seamless, scalable, and innovative experiences that deliver business impact and user delight.
o\tTranslate complex user and business needs into compelling product experiences.
o\tTrack and report KPI metrics supporting new products and business models
o\tDetermine if new features should be built or obtained via external partnerships / acquisitions.
o\tObtain executive sponsorship for new products and business models in the business and with cross-functional stakeholders across franchise, legal, product and technology.

•\tInnovation & Concept Development:
o\tLead ideation, prototyping, and validation of new concepts, ensuring alignment with strategic goals and user value.
o\tLead co-creation / innovation workshop with key customers
•\tCustomer and Market Insights:
o\tLeverage qualitative and quantitative research, behavioral data, and market trends to inform experience and innovation strategies.
o\tChampion voice-of-customer practices to shape product direction and drive continuous improvement.
•\tTeam Leadership & Development:
o\tBuild, lead, and mentor a high-performing team of UX/UI designers, researchers, service designers, and innovation strategists.
o\tFoster a culture of creativity, inclusion, and continuous learning.
o\tDrive improvements to product development organization by testing new approaches and applying industry best practices
o\t


Qualifications
•\tProven track record of building and scaling design organizations and delivering high-impact product experiences.
•\tDeep expertise in design thinking, user research, product development, and innovation methodologies.
•\tUnderstanding of region specific technological and payments trends, regulations, filters out fads, and inform strategic innovation
•\tStrong leadership and influencing skills, with the ability to align diverse stakeholders around a shared vision.
•\tDemonstrated success in partnering with Product and Engineering leaders in agile environments.
•\tExcellent storytelling and communication skills, able to translate vision and insights into action.
•\tProven track-record in running \"Design Thinking\" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Preferred Qualities
•\tExperience working in a global or matrixed organization.
•\tFamiliarity with payment industry and B2B2C environment .
•\tPassion for creating experiences that drive measurable user and business value.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $223,000 - $357,000 USD