Compensation : $ 38 - $ 41 / hr

*based on experience, education, and credentials

SUMMARY:

The Patient Care Team Lead’s has a vital role in the functionality of the Patient Care Team (PCT).  They must work to maintain the high level of medicine practiced at VCA Encina Veterinary Medical Center and ensure that the staff working in their department have the knowledge and ability to perform to the highest standard.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following.

General Requirements

Must comply with all company policies listed in the Employee Handbook.Adhere to the Controlled Substance Policy and maintain accurate records.Conduct themselves professionally at all times while on campus.Communicate with co-workers and clients respectfully.Complete training plans within a timely manner.Follow all OSHA policies and know the location of SDS binders.Maintain a clean work space, quickly picking up after yourself once your task is completed.

Leadership

Meet monthly with the HM and other lead’s to discuss the status of the department.Motivate and encourage staff to perform at the highest standard.Maintain a positive attitude and lead by example.Maintain workflow by assessing tasks and delegating them to team members, following up to be sure work is completed in a timely manner.The Leads schedule must be flexible. If there is an absence in the department or an increase in workload it is the responsibility of the PCC  to work side by side with the team and cover the floor as needed.

Department Maintenance

Help design, implement, and maintain protocols that improve assigned department and hospital functionality. Ensure these protocols are written and easily accessible to staff.Work with the HM and other lead’s to conduct regular meetings/training sessions with the staff to discuss updates to protocols, new equipment, new medication, etc.

Training Program:

Test team members attempting to “master” a set skill as directed by the HM.Ensure that all employees working in designated department know and follow the protocols in place.Work with the HM to schedule educational meetings quarterly/monthly for members of the department. This can include working with a vendor to have a lunch and learn on a topic common to the department, a webinar viewed by the department, assigned training that is completed and then discussed at the meeting, etc.New EmployeesWork side by side with new employees during their first two weeks of orientation to assess their skill level.Following their initial skill assessment, the PCC’s with work with the HM to create goals for the employees first 90 days. These goals should focus on familiarizing the employee with the policies and protocols of VCA Encina Veterinary Medical Center, as well as bringing their skillset to the level required for their position.The PCC  will work with the new employee regularly the first 90 days of employment to enable them to achieve the goals set in their initial training plan.  The HM will be updated regularly on the employees’ progress. This will include an update at the 90-day mark of employment, which will be used in the employees’ 90-day review.Current EmployeesWork with the PCC to evaluate PCT members’ overall skill level and create goals/training plans as needed.Meet with team members working on new skillsets to evaluate their progress.

Physical

Ability to lift over 20lbsAbility to kneel, bend, squat and stand for long periods of time as needed to restrain, handle, and care for patients

Employees are expected to act in the best interest of the hospital, even if doing so requires actions or responsibilities not specifically listed in the job description.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com