**Job Title:** Receptionist **Location:** City Vets, mainly based at our Heavitree branch but working across all four sites will be required on occasion. **Your role and responsibilities** City Vets are looking for enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care. This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude. This position is a permanent part-time role working 33.1 hours 1in 7 Saturdays and 1in 14 Sundays The role is varied and will include (but is not limited to) the following: + Greeting clients, and their pets, with a friendly and helpful manner + Diary management + Maintaining accurate client records in line with data protection regulations + Day to day administrative duties. + Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone + Maintaining the organisation and hygiene standards of the reception areas + Processing payments in various forms + Processing repeat medication requests. **Benefits** + 5 weeks holiday plus bank holidays and Birthday Leave + Extensive free online Linnaeus CPD program + Career progression opportunities + Staff discount schemes + Enhanced sickness pay + Enhanced equal family leave + Recruitment referral reward scheme + E-car salary sacrifice scheme + Employer contribution pension scheme + ·Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme **About us** City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate. We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same! City Vets, as part of Linnaeus, are committed to supporting the physical and mental health of all our associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. \#LI-ST1 #LI-Onsite